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Customer Service in Crofton,Maryland
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Customer Service Agent

LD Solutions Upper Marlboro Full-Time
$35,000.00 - $45,000.00 / year
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LD Solutions is looking for a customer service agent who will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

  • Generate sales leads

  • Identify and assess customers’ needs to achieve satisfaction

  • Build sustainable relationships and trust with customer accounts through open and interactive communication

  • Provide accurate, valid and complete information by using the right methods/tools

  • Meet personal/customer service team sales targets and call handling quotas

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

  • Follow communication procedures, guidelines and policies

  • Take the extra mile to engage customers

Requirements

  • Proven customer support experience or experience as a client service representative

  • Track record of over-achieving quota

  • Strong phone contact handling skills and active listening

  • Customer orientation and ability to adapt/respond to different types of characters

  • Excellent communication and presentation skills

  • Ability to multitask, prioritize, and manage time effectively

  • High school degree

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

Salary Details

Based on Job Title, Location and Skills
$40K
Below Avg. Average Above Avg.

Career Path

See the next step in your career
Customer Service Agent
$35,000.00 - $45,000.00 / year
Estimated Salary: $64K
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