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Company Contact Info

  • Naperville, IL
  • Mark McMaster

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Customer Care Representative

Party City Corporation • Naperville, IL

Posted 9 days ago

Job Snapshot

Travel - None
Degree - High School
Customer Service


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Job Description

 Position Overview:

Customer Service Representatives are the direct point of contact for customers.  They are responsible for ensuring that Party City customers receive a superior level of support or help with their placing orders, resolving issues or any questions they may have.


Primary Responsibilities/Accountabilities:

·         Interact with customers to provide information in response to inquiries about products or services

·         Communicate with customers through a variety of means, telephone, email, and chat

·         Help Customers navigate site to assist in choosing products to best suit their needs

·         Aid customers in completing purchases and transactions and drive incremental sales

·         Gain product knowledge to be able to answer customer inquiries

·         Customer Service dispatching and tracking – tracks calls to Customer Service line

·         Take appropriate action to assist customers with issues that arise with purchases made and follow all issues through to completion

·         Maintain department processes and policies during all situations

·         Assist Leadership with other projects as needed

Job Requirements

Position Requirements:

·         Basic PC skills

·         Order Motion experience a plus

·         Salesforce experience a plus

·         Able to multi task

·         Familiarity with web-based ordering systems

·         Proficient in telephone etiquette

·         Pleasant and friendly demeanor

·         High school diploma or equivalent

·         Superior communication skills

·         Excellent Problem solving skills

·         Ability to work independently within specific time constraints

·         Prior inbound customer service experience preferred


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