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Company Contact Info
- Naperville, IL
- Mark McMaster
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Customer Care Representative
Party City Corporation • Naperville, IL
Posted 9 days ago
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Customer Service Representatives are the direct point of contact for customers. They are responsible for ensuring that Party City customers receive a superior level of support or help with their placing orders, resolving issues or any questions they may have.
· Interact with customers to provide information in response to inquiries about products or services
· Communicate with customers through a variety of means, telephone, email, and chat
· Help Customers navigate site to assist in choosing products to best suit their needs
· Aid customers in completing purchases and transactions and drive incremental sales
· Gain product knowledge to be able to answer customer inquiries
· Customer Service dispatching and tracking – tracks calls to Customer Service line
· Take appropriate action to assist customers with issues that arise with purchases made and follow all issues through to completion
· Maintain department processes and policies during all situations
· Assist Leadership with other projects as needed
· Basic PC skills
· Order Motion experience a plus
· Salesforce experience a plus
· Able to multi task
· Familiarity with web-based ordering systems
· Proficient in telephone etiquette
· Pleasant and friendly demeanor
· High school diploma or equivalent
· Superior communication skills
· Excellent Problem solving skills
· Ability to work independently within specific time constraints
· Prior inbound customer service experience preferred