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Call Center Representative job in Atlanta at Prudential

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Call Center Representative at Prudential

Call Center Representative

Prudential Work From Home, GA
$17.00 - $18.90/Hour
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  • Call Center Environment
  • 100% Remote
  • All Inbound calls, no outbound and no sales
  • Fielding customer calls from customers (mostly retirees) about their plan with their employer through Prudential
  • Answering account questions such as, contribution rate, account balance, and if the customer can take money out of their account
  • "when can i start my retirement plan", Changing bank information, tax information, and bank routing information.
  • Most of the calls they will be taking will be to help process loans and explain the loan process
  • Make account changes- example: add or change a beneficiary

  • High School Diploma or GED Equivalent 
  • Customer Service Experience 
  • Call Center Experience 
  • Need to have computer skills.. Ability to set up their equipment and troubleshoot 
  • Ability to multi-task
  • Ability to navigate multiple systems and screens at once

Recommended Skills

  • Ability To Multi Task
  • Ability To Set Up Their Equipment & Troubleshoot
  • Add Or Change A Beneficiary
  • Call Center Experience
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