Security Health Plan serves more than 225,000 people in a 40-county area in northern, western and central Wisconsin. We offer a variety of health insurance options for employer groups, individuals of all ages, and families of various income levels.
The Customer Service Representative ‐ SHP primary responsibility is to ensure positive customer interacts with Security Health Plan’s customers. The individual will interact with members, applicants, providers, and agents via telephone, fax, email, or in person, with the majority of contact conducted over the telephone. The Customer Service Representative‐SHP will identify the customer’s concern and appropriately research and resolve the inquiry in a timely manner; this may include forwarding the request as applicable.
Sunday-Saturday; 7:00am - 8:00pm (8-hr shift during this time frame) Positions available until 3/31/20
Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable compassionate healthcare. Successful applicants will listen, serve and put the needs of patients and customers first.
· High school diploma or equivalent
· Two years of experience with customer service
· Demonstrated proficiency with handling high-pressure situations
· Demonstrated professional verbal and written communication skills
· Experience working in a health insurance call center preferred
· State of Wisconsin Insurance Agent’s license preferred
Competitive wages – based on experience.
Inquiries can be directed to Beth Westlund, Human Resources at email@example.com
You may apply directly through:
or through our career center at: www.marshfieldclinic.org/careers
Reference job# MC190937
Marshfield Clinic Health System
1000 N. Oak Ave., Marshfield, WI 54449
Marshfield Clinic Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Operate Cash Register
Identify Customer Need
Resolve Customer Issue