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Customer Service Representative

American Biltrite Inc Moorestown, NJ Full-Time
$36,426.00 (Careerbuilder est.) What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
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TAPE PRODUCTS DIVISION

POSITION DESCRIPTION

 

TITLE:    Customer Service Representative

REPORTS TO:  Customer Service Manager

SUMMARY OF RESPONSIBILITIES

To provide excellent customer service and support to our customers. The Customer Service Representative (CSR) will also ensure a memorable customer service experience answering questions and resolving inquiries with utmost compassion, care, and accuracy. The CSR is the primary contact for existing or new customers. The CSR will process orders, prepare correspondence and fulfill customer needs to ensure customer satisfaction. This will also require significant interaction with internal support functions.

PRINCIPAL RESPONSIBILITIES

 Process customer purchase orders via automated order entry system.

 Process sample orders as requested.

 Open and maintain customer accounts by recording account information.

 Manage incoming inquiries.

 Responsible for fielding and referring calls and messages to and from territory managers, product managers, and customers.

 Resolve product or service problems by clarifying the customer's complaint; determining the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

 Identify and assess customers’ needs to achieve satisfaction

 Build sustainable relationships of trust through open and interactive communication

 Follow communication procedures, guidelines and policies

 Go the extra mile to engage customers

 Greet customers warmly and ascertain reason for calling

 Act as the company gatekeeper

 Work with customer service manager to ensure proper customer service is being delivered

 Handle and communicate changes in policies.

 Works closely with Shipping and Export departments to insure all documentation is accurate and meets customs and customer requirements.

 QUALIFICATIONS and EDUCTION REQUIREMENTS.

 Bilingual - speak, read and write English and Spanish.

 Proven customer support experience

 Strong phone contact handling skills and active listening

 Familiar with CRM/JD Edwards software a plus

 Customer orientation and ability to adapt/respond to different types of characters

 Excellent communication and computer skills

 Ability to multi-task, prioritize and manage time effectively

 High school diploma or equivalent; college degree a plus

 Must be able to effectively communicate both verbally and in writing.

 Strong ability to interact in a team environment.

 Experience with export processing is a plus.

Issue # 01/2019  Page 1

 

 

 QUALIFICATIONS and EDUCTION REQUIREMENTS.

 Bilingual - speak, read and write English and Spanish.

 Proven customer support experience

 Strong phone contact handling skills and active listening

 Familiar with CRM/JD Edwards software a plus

 Customer orientation and ability to adapt/respond to different types of characters

 Excellent communication and computer skills

 Ability to multi-task, prioritize and manage time effectively

 High school diploma or equivalent; college degree a plus

 Must be able to effectively communicate both verbally and in writing.

 Strong ability to interact in a team environment.

 Experience with export processing is a plus.

 

Recommended skills

Spanish Language
Multilingualism
English Language
Customer Service
Customer Support
Computer Literacy

Location

CareerBuilder Estimated Salary What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.

x

What is the Careerbuilder Estimated Salary?

Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
This estimation is based on Job title, Industry, Location and Skills
$36,426
Avg. Yearly Salary

Career Path

See the next step in your career
Customer Service Representative
$36,426.00 (Careerbuilder est.)
Estimated Salary: $70K
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