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Company Contact Info
580 Howard Avenue
Franklin Township, NJ 08873
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Customer Service-Case Management
Your Hearing Network • Franklin Township, NJ
Posted 1 month ago
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Provides accurate and timely solutions for providers and patient inquiries. Ability to maintain a professional manner at all times. Responsible for overseeing the patient case from initial scheduling appointment until the patient is fit for their Hearing Aids.
- Answering inbound calls from providers, patients and insurance PSR’s
- Retrieval of Authorizations via fax/email
- Scheduling patients with providers in the network
- Process and maintain all applicable paperwork for patients
- Add and update patient cases via the process tracking system in database
- Performs other office duties as assigned by the Customer Service Lead
- Focus on Relationship building and Relationship management
- Communication, Oral - Ability to communicate effectively with others using the spoken word.
- Competitiveness - Willingness to strive to get ahead or to finish projects.
- Organized - Possessing the trait of being organized or following a systematic method of performing a task.
- Strong attention to detail
- Thrives on a fast paced environment
- Ability to Multitask