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Company Contact Info

  • 580 Howard Avenue
    Franklin Township, NJ 08873

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Customer Service-Case Management

Your Hearing Network • Franklin Township, NJ

Posted 1 month ago

Job Snapshot

Managed Care
Customer Service

Job Competition



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Job Description

Position Summary:

Provides accurate and timely solutions for providers and patient inquiries. Ability to maintain a professional manner at all times.  Responsible for overseeing the patient case from initial scheduling appointment until the patient is fit for their Hearing Aids.

Principal Duties and Responsibilities (Essential Functions):


  • Answering inbound calls from providers, patients and insurance PSR’s
  • Retrieval of Authorizations via fax/email
  • Scheduling patients with providers in the network
  • Process and maintain all applicable paperwork for patients
  • Add and update patient cases via the process tracking system in database
  • Performs other office duties as assigned by the Customer Service Lead



Competency Statement(s)

  • Focus on Relationship building and Relationship management
  • Communication, Oral - Ability to communicate effectively with others using the spoken word.
  • Competitiveness - Willingness to strive to get ahead or to finish projects.
  • Organized - Possessing the trait of being organized or following a systematic method of performing a task.
  • Strong attention to detail
  • Thrives on a fast paced environment
  • Ability to Multitask

Job Requirements

Education:  High school diploma or GED; Associates Degree (two year college or technical school) preferred


Required shift is Monday-Friday 11:30 a.m.-8:00 p.m.

Experience: 1-2 years of customer service experience; prior data entry experience


Knowledge of Microsoft Office products

Strong telephone presentation and written communication skills.

Commitment to high ethical and professional standards of conduct.

Must have a strong customer-focused attitude and manage all customer relationships with a high degree of commitment.

Ability to self-motivate

Detail oriented with superb organizational skills

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