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Job Requirements

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.

 

Education and/or Experience                                                  

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Computer Skills

To perform this job successfully, an individual should have knowledge of Microsoft Office software.

 

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits:  Competitive Benefits to include Health, Dental, Life, 401K, Employees Assistance Program, Long Term Disability, Vacation and Sick Leave.

 

EOE

 

Please send resumes with salary requirements

 

Drug Free Workplace

 

 

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Technical Support Representative I

Drucker + Falk Newport News Full-Time
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Provide user support on company software including but not limited to Yardi Voyager, web portals and various 3rd party applications. Troubleshoot and advise on the appropriate action based on company policies. 

 

Essential Duties and Responsibilities 

  • Understanding of data flow between various software  
  • Research and analyze information using the tools and software available
  • Prepare and assist with reporting
  • Identify and redirect situations requiring urgent attention.
  • Document, track and monitor software problems to ensure timely resolution
  • Assist with monthly accounting closing procedures.
  • Assist with property acquisitions and initial data setups
  • Stay current with policy and system information, changes and updates
  • Handle Level 1 service desk issues
  • Document all work activity in company provided service desk system

 

 

Skills and Attributes

  • Minimum 1 years’ experience with Yardi Voyager
  • 1 years accounting knowledge – AP, AR and GL must.
  • 1 to 2 years’ experience in the Property Management industry
  • Ability to multi-task and meet deadlines.
  • Ability to work independently or with a group.
  • Must have problem solving ability.
  • Attention to details and the ability to prioritize.
  • Must have working knowledge of PC’s.
  • Excellent communication and written skills.
  • Candidate will be supervised on almost all duties, mentored by more experienced personnel
  • Perform other duties as assigned.

 

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.

 

Education and/or Experience                                                  

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Computer Skills

To perform this job successfully, an individual should have knowledge of Microsoft Office software.

 

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits:  Competitive Benefits to include Health, Dental, Life, 401K, Employees Assistance Program, Long Term Disability, Vacation and Sick Leave.

 

EOE

 

Please send resumes with salary requirements

 

Drug Free Workplace

 

 

Recommended skills

Written Communication
Complex Problem Solving
Self Motivation
Interpersonal Skills
Computer Literacy
Confidentiality
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Among the largest property management firms in the country as designated by the National Multifamily Housing Council (NMHC), our goal has never been to be the biggest. It has always been to be the best.

As a third-party fee manager, we know you have a choice in property management firms. To earn and retain your business, at every property, every day, we have three goals:

• Optimize investment outcomes, exceeding owner expectations
• Through a culture of service, competence, integrity and respect, provide an extraordinary living experience for the more than 50,000 residents whom we are privileged to have live in a Drucker + Falk managed community
• Do what is right

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