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Support Center Technician

Concero Technology Group, LLC Chesterfield, MO Full-Time
$10.00 - $12.00 / hour
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Support Center Technician

Responsibilities

  • Help desk support for nationwide hospitality industry clients
  • Technical support for on-site technicians and installers
  • Maintain detailed logs of problems and resolutions to update knowledge base
  • Communication with clients regarding ticket status
  • Processes and procedures constantly evaluated and adjusted to best meet the customer’s needs

Personal Attributes

  • Effective communication and organizational skills
  • Exhibit excellent customer service skills
  • Critical thinking and problem solving skills
  • Applicants must work well in a team environment
  • Comfortable in a high-paced environment

Experience

  • Knowledge of various Microsoft Operating Systems
  • Computer hardware repair knowledge
  • Familiar with network configurations and connectivity issues
  • Remote connectivity applications
  • Phone support skills
  • Point of Sale knowledge a plus

Requirements

  • Schedule flexibility to meet customer needs
  • Valid driver’s license
  • Pre-employment drug screening

Recommended skills

Knowledge Base
Drug Testing
Customer Service
Team Working
Complex Problem Solving
Scheduling
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