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- Rochester, MN
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Regional Operations Manager
Confidential • Rochester, MN
Posted 2 months ago
The Regional Operations Manager provides leadership and oversight for the day-to-day operations of multiple senior living communities, both existing and any new managed sites in their region. This position is responsible for identifying revenue generating opportunities, growing occupancy, controlling costs, monitoring budgets, promoting employee engagement and fostering a work environment and senior communities that reflects the company mission, values and principles. In addition, the Regional Operations Manager ensures quality assurance and regulatory compliance measures are being followed through adherence to policies and procedures. The ROM works closely with community managers to provide support, training, and mentoring that establishes accountability of their community.
1. Provide support to community leaders through weekly visits focusing on overall operations, resident and employee satisfaction, occupancy, marketing and sales, staffing, training, and financial performance
a. Support community leaders with marketing and sales initiatives to increase occupancy and generate revenue
b. Assist in the development of community budgets, monitor results, and hold sites accountable for financial performance
c. Conduct resident and employee surveys - identify successes and gaps in service; implement necessary steps to correct weaknesses
d. Ensure staff training is complete and meets all regulatory requirements
2. Ensure compliance with government regulations and clinical procedures
a. Provide support, guidance and direction to Regional Nurse
b. Monitor licensing, governmental funding, housing and medical funding
c. Participate in mock surveys and support sites through state audits; address any deficiencies
d. Assist in investigating any vulnerable adult complaints
3. Support community leaders with staffing initiatives
a. Establish staffing models for each community to deliver quality care within budget guidelines
b. Direct Regional HR Manager in the development of staffing goals and implementation of new programs to maintain a pool of qualified applicants
c. Support programs and initiatives to increase employee engagement and retention
4. Maintain awareness of facility equipment and preventative maintenance systems
a. Ensure buildings are maintained and preventative procedures are in place. Report and correct issues that could endanger or affect the integrity of building.
b. Review and analyze facility and grounds to ensure risk management and safety awareness are priorities
c. Support community leaders with the implementation of Residex software applications and future system applications
5. Act as liaison between owners and management company; attending meetings when requested
1. Customer Focus
a. Responds to customer needs in a timely and courteous manner. Treats customers with dignity and respect. Deals with confidential information appropriately.
a. Have good listening skills. Communicates in a clear and concise manner. Keeps others informed and shares information appropriately.
3. Problem Solving
a. Assesses what needs to be done and responds accordingly. Suggests solutions to problems. Makes good decisions.
a. Cooperates and puts forth a good effort to achieve the work group’s goals. Offers to assist co-workers. Appreciates individual differences and is willing to accept other’s opinions.
a. Meets attendance and punctuality expectations. Follows responsibilities through to completion. Accepts responsibility for his/her decisions and actions.
a. Completes assignments and duties in a timely manner. Prioritizes tasks and manages time well.
7. Quality Improvement
a. Works to prevent error and to improve processes and services.