Earthcore Industries LLC/Isokern is the pioneer in modular masonry fireplace and chimney design. We are a nationwide manufacturer and distributor of the finest hearth products available to the custom building community.
We are currently seeking a Customer Service Rep for our Chesapeake VA location.
Customer Service Representative Responsibilities:
This position will be the front line of support for customers and will help ensure that customers are satisfied with our products & services
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Knowing our manuals and technical guides inside and out so you can answer questions
Keeping records of customer interactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Lead Qualification Strategy
Thoroughly vet prospective customers to determine the best service strategy for their specific needs
Properly distribute leads to the appropriate service entity for follow-up (i.e. dealers, company locations, and Earthcore National) to maximize sales potential.”
Customer Service Representative Requirements:
General education degree or equivalent.
Construction knowledge preferred and helpful
Ability to stay calm when customers are stressed or upset.
Computer literate, Word, Excel experience
Experience working with customer support
Patience in dealing with confused or irate customers.
Problem-solving skills, and the ability to think under pressure.
Commitment to continual education about the company, products and services.
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Our fireplaces are designed for your home, but our company was designed around your needs. After 70 years of unparalleled performance in the construction industry, Earthcore’s Isokern line has become the most trusted modular system in the world. Since 1989, we have proudly provided exceptional products combined with unmatched customer service from our 10 solution centers and dedicated network of over 400 dealers.