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Production Client Services Representative

Mindlance Nashville Contractor
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Warehouse – Inventory – Logistics – Reports


Job Description

Important: Hiring manager looking for:

·         Temp to Perm after 6-8 months.

·         Hour are M-F 7:30am-4pm and must sit in Nashville location. Must be proficient at Excel, Excellent Customer Service Skills, and Excellent Analytical Skills, Inventory Mgmt. experience, ability to multitask and Strong Organization Skills.

·         This is NOT a customer service call center role.

·         Please do not submit people with that experience. Ideal candidate would have inventory or print background but anyone that is an inventory Control may be overqualified for this position.

·         Must have a combination of inventory/and client facing skills.

·         Customer and Inventory


·         As a Client production planning/client service representative, the candidate will complete tasks to ensure client support and satisfaction at a professional level. Strong written and verbal communications skills are essential.

·         This position requires an ability to develop relationships over the phone and via email– building trust and credibility with each and every client.

·         Candidate must understand the client’s requirements, processes, and methodologies.

·         Candidate must also possess strong organizational skills and be able to prioritize tasks and follow-through on multiple and ever-changing deadlines.

·         This job level requires the candidate to quickly learn to perform multi-tasking and to focus concentration for extended periods.

·         Must commit to developing into a subject matter expert (SME) in all production planning/customer service functional areas.

·         Must assist fellow associates in all other functions assigned by management.

·         To be successful in this position, the candidate should be able to perform well under pressure and maintain professional composure under challenging circumstances. Problem-solving is a significant responsibility and sometimes requires inquiry and evaluation to resolve issues. Creative problem-solving and innovative thinking skills required.

·         The ability to help clients design products to meet their needs and to work with the production team to deliver in a timely manner required. You will understand client needs and coordinate with graphic designer resources to quote product options and provide proofs for their approval.

·         Must successfully interact with clients for the best possible outcome.

·         Principal work activity may include, but is not limited to, expediting orders to assure timely delivery; corresponding and communicating to revise purchase orders, effect cancellations, etc.

·         Also may be required to facilitate calls between our client and their third-party suppliers in working through design specifications and production limitations.

·         Must be proficient with word processing, Excel, Outlook, database and all other software used by the department. Regularly works with confidential data requiring care to protect.

·         Works from oral or written instructions and a variety of work specifications, purchase orders, manufacturing data, and schedules. Must comply with all policies and procedures.


Required Qualifications:

·         Bachelor’s degree preferred/Associate’s degree minimum in business related field.

·         Minimum 3-5 years’ experience related to client service.

·         Printing industry experience is a plus.

·         Intermediate proficiency with Windows based software programs required (Excel and Outlook experience)

·         Strong verbal and written communication skills.

·         Strong billing experience for production and billing clients.

·         Advanced order processing and multi-tasking abilities that result in solid decision-making skills and time management. Strong keyboarding/data entry skills (accuracy and speed).

·         Excellent customer service and organizational skills.

·         Demonstrated ability to de-escalate customers, turning bad experiences to positive ones.

·         Strong customer/client focus with the ability to resolve issues with a positive outcome and desire to deliver a high touch engagement with each customer.

·         Must be able to quickly learn to define issues, collect data, establish facts, and draw valid conclusions.

·         Attention to detail required and ability to focus on multiple priorities at a time.

·         Strong problem-solving and follow-up skills.

·         Solid communication with team members and across departments.

·         Must be conscious of quality and able to relay special instructions to the production/quality team. Must understand how to achieve the desired results for the client.

·         Easily manage change.

·         Comfort working in a fast-paced, high-volume office setting with great attention to detail.

·         Must be able to assist with all administrative duties required by the department.

·         Manage/maintain file room and purging records as needed.

·         Manage and maintain Finished Goods database using CRC production software, including creating orders for production when inventory levels reach minimum.

·         Manage and maintain inventory levels using Microsoft Excel.

·         Manage and ship bi-weekly vault requests


Position Qualifications:

·         Functional Area Skills/Knowledge: Proficient PC user skills to include data base inquiry. Math skills are required to provide information to production, quote requests, and client billing.

·         Requires good organizational skills, ability to multi-task and maintain an even handed approach with associates and clients, while working with continually changing tasks in a deadline work environment. Knowledge of the secure card industry including EMV and dual interface standards is preferred but not required.

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer


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Production Client Services Representative
Estimated Salary: $64K
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Founded in 1999, Mindlance is a certified diversity business (MBE) and has been ranked one of the fastest growing U.S staffing firms by SIA for eight consecutive years. Mindlance has been recognized as one of the consistently best performing partners to industry-leading MSP programs including Kelly, TAPFIN, PROUnlimited, Pontoon, GRI, WorkforceLogiq and Agile-1.

As a recruitment-centric talent acquisition company, Mindlance provides Technology, Engineering, Scientific, Clinical Research, Digital, Creative, Marketing, Professional & Call-center staffing as well as  Direct Sourcing, RPO, Payroll & IC management workforce solutions to enterprise clients across the US, Canada and India. With an annual revenue of over $200 million and growing, the Mindlance story is one of calculable achievement, made meaningful by the commitment to keep getting better in a way that is mindful and creates a balance that works for everyone.

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