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Director of Insurance Technology Delivery & Support

FrankWinstonCrum Insurance Clearwater, FL Full-Time
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Frank Winston Crum Insurance provide workers’ compensation and general liability insurance to protect businesses from risk of loss. Our agents and policyholders are our partners, and we structure the best and most flexible programs to serve them.

Frank Winston Crum Insurance announces a position that is full of opportunity! We seek someone who can deliver and support our growth as our Director of Insurance Technology Delivery & Support.

In this role, you will have the opportunity to impact the business every day and do so within a 10 Year straight Tampa Bay Top Workplace!

Here are the basics:

  • Own your technical management in the design, development, integration, delivery, and support of commercial insurance, currently Workers' Compensation, and General Liability with further expansion to come.
  • Utilize your hands-on Property and Casualty (P&C) insurance experience to coach, mentor, and manage business analysts and vendor development resources to deliver application solutions that meet business requirements.
  • Build and lead a high performing team to deliver applications and application support.
  • More details are below! If this is you, APPLY NOW using your resume!

 Essential Duties

  • Partner with senior leaders to assess how technologies can best streamline processes and add business value. 
  • Manages business analysts, quality assurance analysts, projects, and improving/refining software delivery processes. 
  • Adapt quickly to proprietary P&C insurance applications to support the policy lifecycle.
  • Demonstrates sound analytical and diagnostic skills to address an issue quickly.
  • Manages resource workloads and individuals of varying ability.
  • Manages teams, projects, timelines, and off-shore resources.
  • Remain up to date on key technology, business, and insurance industry trends. 
  • Willingness to get hands-on to proceed forward with projects and troubleshoot issues. 
  • Demonstrable experiences with designing, developing, delivering, and maintaining vendor developed software.
  • Implements and supports experience for Policy Administration and Billing systems from Majesco, Insurity, Instec, or others. 
  • Experience with automated application testing.

Keys to success in this position include excellent collaboration, communication and presentation skills. Passionate about providing the right tools to support the business, and staying current & showcasing ongoing knowledge of the latest trends, tools and techniques in the commercial insurance industry. Foster an energetic, inclusive, can-do attitude that facilitates creative collaboration with a sense of urgency.

Minimum Requirement:

  • Ten (10) year(s) of progressive roles leading and delivering applications in the commercial P&C Insurance industry that include project management, application delivery and system support.
  • Bachelors' Degree in computer science, engineering or related field. 

Employee Benefits:

  • FrankCrum provides comprehensive benefits from top carriers including:
  • Health Insurance, Dental and Vision Insurance
  • Short Term / Long Term Disability and Term Life Insurance
  • Supplemental Insurance Plans (Accidental, etc.)
  • 401(k) Retirement Plan - FrankCrum matches 100% of the first 4%
  • Employee Assistance Program
  • Paid Time Off and Holiday Pay
  • Education Reimbursement, up to $5,000 annually
  • And more!

Recommended skills

Diagnostic Skills
Positive Attitude
System Support
Application Testing
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