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Service Desk Technician

MAKE Corporation Richardson, TX Contractor
$50,724.00 (Careerbuilder est.) What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
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Service Desk Technician

#SLP –TC07

 

Location: RICHARDSON, TX

Duration: 6-12 Months

 

 

Prerequisites

 

•Bachelor’s/Associates Degree or equivalent experience

•Must be flexible for extended hours and/ or shift work

•2 - 5 years previous experience in a service desk environment

•Must have excellent customer service, telephone, listening and communication skills

•Must have excellent documentation and writing skills

•Demonstrate experience in applying knowledge/skills in a Customer Support environment

•Strong analytical aptitude and problem solving skills in a technical environment

•Multi-task across several ongoing tasks of varying priorities as required                          

•Ability to make good judgments, negotiate, problem solve and decision making skills

•Ability to understand and clearly communicate technical information to non-IT personnel

•Maintain a high level of knowledge regarding the clients computing environment

•Must demonstrate strong sense of urgency regarding solving end-user issues

•Be able to solve problems regarding system errors or usage issues

•Must be able to minimize downtime by rapidly diagnosing and resolving problems

•Be able to track and document information regarding troubleshooting techniques

•Maintain a high level of teamwork and communication

 

•Proficiency with Windows 7 and Windows 10 troubleshooting

•Proficiency with Office 2010 and 365 troubleshooting

•Proficiency with laptop and desktop and peripheral hardware troubleshooting

•Proficiency with VPN and network connectivity troubleshooting

 

Position Responsibilities

 

•First point of contact for all information technology issues within Bank

•Respond to telephone calls and emails from employees for IT support

•Assist the end user community using remote tools by recording, resolving, and responding to issues

•Support Windows 7 and 10, Microsoft Office products (Word, Excel, PowerPoint, Outlook), network connectivity, VPN connectivity, office telephone and voice mail usage, and Mobile Device Management

•Follow prescribed guidelines and procedures and seek guidance from technical lead as appropriate

•Function as a single point of contact for problems referred by other individuals and departments by providing close loop on routine queries

•Ability to accurately interpret and fulfill customer requirements to achieve customer satisfaction

•Understand team and organizational support structures

 

 

Recommended skills

Complex Problem Solving
Communication
Microsoft Outlook
Decision Making
Microsoft Power Point
Microsoft Office

Location

CareerBuilder Estimated Salary What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.

x

What is the Careerbuilder Estimated Salary?

Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
This estimation is based on Job title, Industry, Location and Skills
$50,724
Avg. Yearly Salary
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Job ID: SLP-SERVICEDESK

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