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  • Chesapeake, VA 23320

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Dispatch Customer Service Associate

Priority Staffing Services • Chesapeake, VA

Posted 10 days ago

Job Snapshot

Full-Time
Experience - 1 years
Degree - High School
$12.00/Hour
Security
Customer Service, Admin - Clerical

Job Competition

56

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Job Description

Full-Time Dispatch Customer Service Associate needed in Chesapeake, VA.

Job Duties include:

  • Receive emergency and non-emergency calls and record significant information
  • Address problems and requests by forwarding information or providing solutions
  • Receive and dispatch orders for products or services
  • Prioritize calls according to urgency and importance
  • Use radio, phone or computer to send technicians or other field units to appropriate locations
  • Monitor the route and status of field units to coordinate and prioritize their schedule
  • Provide field units with information about orders, obstacles and requirements
  • Enter data in computer system and maintain logs and records of calls, activities and other information

Hours are Mon- Fri 8-5pm

Pre-Employment Screenings will be conducted.

Job Requirements

  • Previous experience as dispatcher or call center customer service
  • Proficient in all areas of Microsoft Office
  • Accuracy in data entry and spelling 
  • Knowledge of procedures and guidelines for emergency situations
  • Proficient professional communication skills- both oral and written
  • Outstanding organizational and multitasking abilities
  • Must be an excellent critical thinker
  • High school diploma
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