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  • Los Angeles, CA 90017

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Case Manager

Confidential • Los Angeles, CA

Posted 1 month ago

Job Snapshot

Travel - Up to 25%
Experience - 1 years
Degree - 4 Year Degree
Social Services
Nonprofit - Social Services

Job Description

The Case Manager works as a team member of the multi-disciplinary homeless street outreach team, in collaboration with social service professionals, ensuring the delivery of quality care in accordance to the rules and regulations established by the Los Angeles Department of Health Services for contracted agencies, as well as adhering to the mission of the Company.  The Case Manager will use the “whatever it takes’ approach to help people experiencing homelessness get connected to resources, and supportive services, in order to obtain permanent housing. 


The Case Manager’s key areas of responsibility include: 

Key Areas of Responsibility:

  • Provide street based outreach, navigation, and supportive services to individuals experiencing homelessness.
  • Provide support and assistance to clients with accessing resources in the community.  Establish and maintain professional and positive relationships with staff, clients, and community providers.
  • Adhere to housing first and harm reduction models of advocacy with clients.  Conduct interactions with clients and other professionals in a respectful and courteous manner. 
  • Listen attentively to client needs and suggestions and address their issues fairly and professionally, coordinate with immediate supervisor for supervision.
  • Develop and maintain strong ties to the community, law enforcement, the Coordinated Entry System (CES), and other homeless service providers.
  • Link clients to appropriate bridge/interim housing programs and assist them in completing required paperwork in order to enroll them in permanent housing-related programs.

Essential Duties:

  • Link clients to physical health, mental health, and other supportive services.  Assist clients to enroll in mainstream benefits and obtain identification (i.e. California Driver’s License, Social Security Card).
  • Participate in staff meetings, trainings, conferences, program evaluation and program development.
  • Must be able to operate a motor vehicle to perform the essential functions of the position, which includes transporting clients in company vehicle.
  • Build trust and rapport with individuals experiencing homelessness.
  • Keep highly organized files for each client and enter appropriate data into the region’s Homeless Management Information System (HMIS).
  • Provide bus tokens, bus passes, taxi vouchers, and/or direct transportation as needed.
  • Participate in case conferencing meetings, and other community meetings.
  • Coordinate with other outreach teams in joint outreach efforts.
  • Perform daily follow-ups and wellness checks on existing clients and on all new referrals.   
  • Assist and support clients in maintaining cooperative and effective relationships with case managers and other service providers.
  • Coordinate social, educational, and other activities/appointments for clients.

Other duties and responsibilities may be assigned. The duties and responsibilities listed are designed to provide typical examples of the work performed; not all duties and responsibilities assigned are included here, nor is it expected that all similar positions will be assigned every duty and responsibility.

Job Requirements


Knowledge, Skills & Abilities:

  • Must be highly motivated and a self-starter.  The ability to communicate with and relate to a diverse group of people including clients, community, and other staff.  Must have excellent organizational skills and the capability to work in a fast paced environment.   
  • Have an understanding in how to work with low income and homeless individuals.  Knowledge of how to work effectively in a harm reduction environment.
  • Demonstrate cooperative and professional behavior at all times and maintain a professional appearance. 
  • Strong knowledge of homeless services and resources.  Demonstrated knowledge and experience with Harm Reduction, Motivational Interviewing, Critical Time Intervention, and Housing First.
  • Effective case management skills


  • Two-three years’ experience providing street-based services to highly vulnerable populations. 
  • Experience and general knowledge of working with individuals who may be mentally ill, HIV positive, and/or have chemical dependency issues is highly desired.
  • Experience providing street-based services to highly vulnerable populations in vehicles.
  • Street-based outreach experience is preferred.


  • Degree from an accredited college or university in social work, human services or a related field.

 Direct Reports:

  • This position has no direct supervisory responsibilities. 

Computer Skills:

  • Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook)
  • Ability to use widely supported internet browsers.
  • Ability to accurately enter data into Los Angeles County and company databases.

Certificates, Licenses and Registrations:

  • Valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
  • Valid automobile liability insurance.

Travel Requirements:

  • Travel to trainings around Los Angeles County and will need to be mobile within SPA 5.

Additional Information

Status: Full-Time/Non-Exempt

Salary: DOE

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