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Inbound Customer Service Specialist

Connect Search, LLC Middleton, WI Full-Time
$15.00 - $17.00 / hour
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Representative. The Customer Service Representative will be responsible for answering inquires on customers' benefits programs as well as helping them enroll in the programs.

The ideal candidate will have:

  • 0-2 years of customer service experience
  • Excellent phone etiquette and strong active listening skills.
  • Positive attitude in a high stress, high phone volume atmosphere and the ability to adapt and respond readily to changing situations/multiple priorities in a fast paced, repetitive work atmosphere.
  • Proficiency with Word and Excel is required.
  • Previous experience in a call center environment

  • Answer incoming customer service calls
  • Generated from inbound customer service calls
  • Resolving customer complaints regarding product sales to customer service problems
  • Assisting customers with customer service related issues
  • Provide excellent customer service and customer relations
  • Take incoming telephone calls from customers requesting customer service
  • Resolve customer service problems/issues
  • Assure quality customer service to all customers
  • Resolve customer product or service issues
  • Handling customer issues/requests maximizing customer satisfaction
  • Support customer orders such as new customer account
  • Resolve customer service oriented issues
  • Maintaining high customer retention, customer satisfaction and monitoring customer complaints in service department
  • Verify information/answer customer inquiries
  • Ensuring that outstanding customer service
  • Maintain reports on customer service
  • Improve the customer service function and customer experience
  • Resolve customer service issues or refunds
  • Greeting customers and assessing customer needs
  • Provide exceptional customer service by greeting customers and assessing customer needs

Recommended skills

Customer Relationship Management
Customer Satisfaction
Customer Retention
Customer Service
Sales
Service Orientation

Location

Salary Details

This salary was provided in the Job Posting.
$15-$17
Hourly Salary

Career Path

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Inbound Customer Service Specialist
$15.00 - $17.00 / hour
Estimated Salary: $70K
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