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Call Center
Job Description
Pridestaff, a national staffing company, is seeking enthusiastic Inside Sales, Customer Service Representative, to work on a temporary to permanent basis with our clients. The Inside Sales, Customer Service Representative will work in a call center environment and will make inbound as well as outbound call to customers
Job Responsibilities
As an Inside Sales Customer Service Representative, you will be responsible for making inbound and outbound calls to customers regarding products and service as well as provide general information regarding questions issues.
Additional responsibilities for the Inside Sales Customer Service Representative will include:
● Answering in bound and making out bound call to customers in a professional manner
● Researching information using multiple resources and route call to the appropriate resource
● Provide customers with product and service information and resolve customers concerns
and complaints
● Enter customer information in the system and identify and escalate priority issues
● Completing call log and producing call reports
● Provide follow up customer calls when necessary
Job Requirements
As an Inside Sales Customer Service Representative, you must have at least 1 years’ experience in a customer service role within a call center environment. You must have excellent communication skills both written and verbal as well as effective listening skills.
Additional requirements for the Inside Sales Customer Service Representative will include:
● Strong data entry / typing skills and computer skills
● Experience selling products or services over the phone
● A High School Degree or equivalent
● A clear criminal background check and drug test
● Must be age 18 or older
Benefits
At Pridestaff, we recognize and appreciate our team member’s hard work and enthusiasm! Therefore, we are proud to offer the Inside Sales Customer Service Representative a comprehensive benefits package!
Benefits available to the Inside Sales Customer Service Representative include:
∙ Medical Insurance
∙ Dental insurance
∙ Competitive Salary
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In 1978, George Rogers had a vision, a dream to create a new type of staffing organization—one that offered the resources and expertise of a national firm with the spirit, dedication and personal service of smaller, entrepreneurial firms. The result is PrideStaff, a national staffing organization delivering innovative solutions to the challenges employers face every day. Through a combination of strong leadership at the national and local level, PrideStaff has consistently delivered exceptional service to our clients and field associates. Over our 25 plus year history, our model has been highly successful. Year after year, our growth has consistently outpaced the growth of the staffing industry.
