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- Chicago, IL
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Customer Service Representative
Posted 10 days ago
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Customer Service Representative
You’ll be responsible for providing a high-quality service to our customers & you will keep treating customers fairly at the heart of everything you do. To apply for this role, you need to genuinely want constant contact with customers, to be able to communicate professionally in English and to be willing to work flexibly.
You’ll focus on delivering an excellent service through ongoing coaching, and proactively identifying and addressing customer needs. Calm and objective under pressure, you'll have strong interpersonal and empathy skills, learn new approaches and knowledge quickly and actively look for responsibility.
We'll rely on you to work on tasks independently and take appropriate responsibility for actions and decisions, so you'll be reliable, responsive and capable of rising to the challenge. You will enjoy keeping busy and will be able to sustain a high level of energy over an extended period of time; driven to achieve challenging targets and keen to improve your own performance. You will be sensitive and understanding towards others; prepared to go out of your way to help. A conscientious approach is necessary for the Customer Service Officer role, where it is important that deadlines are met, and tasks are completed.
On a day-to-day basis, you will assist in the delivery of:
Ensuring all customer needs are met and are maximized
Undertaking effective individual and team retention plans
Ensuring processes and procedures are completed accurately
Working all customer contact opportunities and generating new business leads
You will need to:
Demonstrate good personal judgment when assessing customer needs, providing confident reasoning on a face to face basis
Build and maintain strong relationships through a genuine desire to understand their needs and support them
Go out of your way to make customers with different values or background feel welcome and respected
Use empathy and adapt your behavior and style of communication to suit your audience
Uphold high standards of quality and quantity ensuring accuracy of work as well as speed of delivery
Engage in conversation with customers, building rapport and asking questions to develop a better understanding of their needs
Adhere to regulations, legal obligations and data protection rules set by the company and our clients
Ability to follow instructions and seek advice or look up information if required
Remain tenacious in the pursuit of excellence
Proactively seek feedback from customers and act upon it
Take on board new ideas and adapt them further to make them your own
Prerequisite Training, Education and/or Work History
A High School Diploma, higher education is an advantage
Working knowledge of sales is beneficial but not necessary
Prior experience in a field that interacts with the public in any capacity
Our educational and work history requirements are few because we love to train our team. This ensures that we will always be on the same page when it comes to giving our clients the customer service they deserve.
Submit your resume today. We look forward to hearing from you!
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