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  • Redmond, WA

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Technical Support Specialist

Atos • Redmond, WA

Posted 26 days ago

Job Snapshot

Full-Time
Experience - 1 to 5 years
Degree - High School
Telecommunications
Information Technology

Job Competition

2

Applicants

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Job Description

The EBC Technical Support Specialist is accountable for providing premiere technical support to executive level customers and internal clients and vendors including but not limited to all aspects of setup and testing of audio/visual and IT desktop/mobile equipment in executive briefing rooms, customer demo systems and facility IT infrastructure, troubleshooting audio/visual, PC and mobile technical issues for customers and internal clients and other tasks as needed.

  • Provide premiere technical support for all briefings, demos, special events and internal meetings
  • Assist in creating, updating and adhering to procedural documents concerning logging, troubleshooting and repairing technical issues and problems.
  • Assist team members in monitoring and responding to email inquiries and support requests.
  • Provide premiere technical support for all audio/visual equipment including but not limited to Crestron, Biamp, LED/LCD monitors, Laser Projectors and CMS systems.
  • Daily maintenance and testing of audio/visual systems, demo systems, PCs, guest devices and hallway interactive displays.
  • Contribute to and assist in driving a consultative environment with the client through R&D of Microsoft demo and audio/visual technologies.
  • Record all issues, customer requests, project work and support calls into the ticketing tool.
  • Maintain the facility technology according to top client standards.
  • Adhere to the dress code and code of conduct.
  • Able to conduct self and resolve issues in a highly professional manner with appropriate decision making skills based on the situation.
  • Work cross functionally with other team members in areas of large events, IT support, data center support and other areas assigned by management.

Job Requirements

  • Minimum 1 year audio/visual support in a corporate environment
  • Face to face technical support experience
  • Understanding of and ability to troubleshoot signal path for audio and video
  • Must be able to read and interpret AV drawings
  • IT skills
  • Exquisite customer service and communication skills
  • Team player
  • Provide premiere technical support for a key demonstration space featuring multiple technology stories
  • Assist in creating, updating and adhering to procedural documents concerning logging, troubleshooting and repairing audio/visual issues and problems.
  • Assist team members in monitoring and responding to email inquiries and support requests.
  • Demonstrated knowledge of fundamental computer hardware and network topology
  • Daily maintenance and testing of briefing room audio/visual systems, PC’s, guest devices and hallway interactive displays.
  • Record all issues, customer requests, project work and support calls into the ticketing tool.
  • Maintain the facility technology according to world class standards.
  • Able to conduct self and resolve issues in a highly professional manner with appropriate decision-making skills based on the situation.
  • Work cross functionally with other team members in areas of large events, IT support, Data center support and other areas assigned by management.
  • This role may require flexible work hours to cover the 6:00 AM to 7:00 PM building operation schedule
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