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Inside Sales Process Associate

Genpact Cincinnati Full-Time
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Senior Process Associate, Inside Sales Specialist
URL blocked - click to apply: Operations


URL blocked - click to apply OH


 



With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.


Inviting applications for the role of Senior Process Associate, Inside Sale Specialist
The Inside Sales specialist develops and fosters relationship with external customers while providing complex product solutions and services. Main purpose of this role will be to help build and expand the sales pipeline for GE Digital. The selected candidate in this role will become a product expert on GE Digital solutions and be able to work with direct sales team to close opportunities.


Essential Responsibilities


  • Initiate, build sales database and qualified opportunities through various channels

  • Build and maintain relationships with customers by providing complex product solutions and services.
  • Promote the GE Digital products and services for business partners via phone, email and other channels as required
  • Achieve quarterly and annual campaign sales targets
  • Register all relevant information captured during customer interactions in CRM tools
  • Handle customers’ incoming requests, provide necessary support and provide proposals based on customer specified information
  • Understand and fulfill all regulations of the internal policies of the company










Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit URL blocked - click to apply. Follow us on URL blocked - click to apply, URL blocked - click to apply, URL blocked - click to apply, and URL blocked - click to apply.


Qualifications
Minimum qualifications

  • Above average customer service and influencing skills

  • Associates Degree and/or 2+ years of previous sales/customer support experience
  • Effective and professional verbal and written communication – both with internal and external customers
  • Ability to synthesize complex issues and communicate simple messages
  • Ability to work in a team or individually if required
  • Proficient end-user IT skills including MS Office and Outlook



Preferred qualifications
• Bachelor’s Degree and 2+ years of commercial experience

• Previous experience in sales or similar commercial role

• Proven account management and project planning skills

• Result-oriented personality and capability to overcome obstacles

• Knowledge/experience with GE Digital portfolio

Experience with SaaS business processes and services


Skills required

Customer Service
Telemarketing
Customer Retention
Achieve Sales Quotas
Implementing Sales Strategies
Target Management

Location

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$64K
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Inside Sales Process Associate
Estimated Salary: $90K
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Genpact (NYSE: G) stands for “generating business impact.” We are a global leader in digitally-powered business process management and services. We architect the Lean DigitalSM enterprise through our patented Smart Enterprise Processes (SEPSM) framework that reimagines our clients’ operating models end-to-end, including the middle and back offices. This creates Intelligent OperationsSM that we help design, transform, and run. The impact on our clients is a high return on transformation investments through growth, efficiency, and business agility. For two decades, first as a General Electric division and later as an independent company, we have been passionately serving a few hundred strategic clients including approximately one-fifth of the Fortune Global 500, and have grown to over 75,000 people in 25 countries, with key offices in New York City. The resulting business process and industry domain expertise, and experience running complex operations, are a unique heritage and focus that help us drive the best choices across technology, analytics, and organizational design.

Genpact began in 1997 as a business unit within General Electric. In January 2005, Genpact became an independent company to bring our process expertise and unique DNA in Lean management to clients beyond GE, and then in August 2007, we became a publicly-traded company (NYSE: G). Since December 31, 2005, we have expanded from 19,000+ employees and annual revenues of US $491.90 million to 75,000+ employees and annual revenues of US$2.46 billion as of December 31, 2015. Bain Capital became Genpact’s largest shareholder in November 2012, with the strategic objective to grow the company further.

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