This position will be performed at our g office location in Falls Church, VA! Candidates local to the area are encouraged to apply!
The Customer Service Representative is an essential part of Edge Concept's Customer Service and Sales team. The primary goal of the Customer Service Representative is to consistently provide a high level of support and experience to the team in order to maintain clients, generate revenue, grow the client base, and grow the company.
Who you will be working with:
Our Customer Service team is the face of our clients to our customers, and we want their support experience to set new standards, just like our clients’ products do. Our Customer Service team cares for customers by solving problems and scaling solutions, incubating new products and promotional packages, and sharing feedback with the rest of the office to influence company development.
Key Duties and Responsibilities:
Manage and service existing customer relationships
Answer all potential customers questions in a professional manner
Always operate with the highest degree of urgency and care; remembering we are the face for our clients and the services they provide
Be a problem solver – find creative solutions to issues
Provide expertise, support and hands-on assistance in all realms of the sales process, making sure customers receive the products that they want, when they want, how they want
Highlight issues and identify opportunities by utilizing the tools provided within our company
Experience and Skill Requirements:
Must have tremendous organizational skills and be able to handle multiple tasks in a fast-paced environment
Must demonstrate superior customer service in the office and working in the field with our potential new leads
Must have strong written and verbal communication skills
The successful candidate must be highly motivated, be willing to take initiative, have a positive attitude and exhibit a strong work ethic to further advance within our company
Must show the ability to engage and interact with individuals in a professional manner
- Customer Service
- Help Customer
- Identify Customer Need
- Resolve Concern
- Resolve Request
- Retention Management