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Company Contact Info
- Cincinnati, OH
- Phone: 206-866-0525
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Customer Service Representative - Licensed Property and Casualty Insurance (Fulltime Only)
BrickRed Systems • Cincinnati, OH
Posted 2 months ago
Customer Service Representative - Licensed Property and Casualty Insurance
Licenses in the State of Ohio in Property and Casualty and life
(Please provide summary of the position):
As a Customer Service Representative; the associate has to handle inbound calls within guidelines/goals established by the client and management. This position requires excellent communication skills; an enthusiastic approach to customer interactions; the ability to effectively handle information requests, compliments and complaints with a positive attitude and attention to detail.
a) Receive requests from 3rd party/customers entities through calls and provide responses with the required documents to the requestor via call/mail/email/fax.
b) Provide responses to insurance policy-related questions
c) Make outbound calls (if required) to confirm policy-level / coverage-level changes
d) Submit changes on existing policies
e) Set up a reminder and follow up with customer on timely manner