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Sales Support Specialist

Our client is looking for a qualified Sales Support Specialist to join our team who specializes in the LED Lighting Industry. You will provide support to an assigned Outside Sales Associate and respond to customer and prospect queries. Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices. You should also be able to interpret sales metrics and be goal-oriented. We expect you to perform well in a team environment and have exceptional people skills. Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations. The Sales Support Specialist will be assigned to an Outside Sales Associate.

Responsibilities:

• Provide troubleshooting assistance for customer orders, account statuses and relevant problems
• Provide data and guides to help the sales team
• Develop and monitor performance indicators
• Manage sales tracking tools and report on important information
• Liaise with account managers to develop specific sales strategies
• Review pending orders and specific customers’ requests
• Suggest sales process improvements