The candidates will be interviewed starting on Monday, 4/19 between 8:00AM and 9:30AM via MS Team and interviewing will continue until all requirements (more to come) are filled.
We could try any type of profile as long as the candidate is looking for a new opportunity and willing to be trained to learn something new, for temp to perm/40 hours a week. They will be training and working onsite. If at some point they are performing at a high level, the manager may consider remote, but they will have to prove themselves first.
Hourly Rate: $16.00 per hour on W2
Must be available to work any shift between 8:00AM and 8:00PM (8 hour shift - after training, 10:30AM to 7:00PM or 11:30AM to 8:00PM)
Must have own transportation / No public transportation in the area
Duration: temp to perm
Training 4 to 6 weeks (9AM to 5PM) - Must be able to train onsite for a couple of week before going remote
Provides quality customer service and support to customers on a daily basis, including phone interaction, problem resolution and account transaction processing in a timely manner.
Under direct supervision, performs less complex operational tasks in a product or functional area, including processing, balancing, settling and servicing all types of security transactions.
Responds to customer inquiries. Investigates and corrects errors in customer accounts and statements.
Responds to customer verbal and/or written inquiries.
Records details about customer inquiries.
Helps resolve complicated customer complaints.
Coordinates and expedites customer inquiries to other departments for resolution.
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