Modis is a proud partner to one of the top technology and automotive manufactures in the world and ranked within the top 10 of the Global 500 Companies!
Our client, one of the largest manufacturers of electronic, electrical and fiber optic interconnection products, is seeking out a Customer Service Representative to assist their customers with the ultimate service experience. If you are passionate about customer service, enjoy helping other, and an innate desire to provide world-class service to the customers of a highly respected global technology company, we'd like to hear from you!
Duties & Responsibilities :
High engagement with assigned customer base to develop a strong mutual business relationship, focused on day to day activity support and long-term growth.
Manages order and some forecasting activity. Ensures order accuracy; manages order changes; manages other account activity with cross-functional groups such as logistics, credit, quality, and operations planning.
Stays current on product knowledge in order to more effectively assist customers.
Supports department by seeking opportunities to streamline or automate departmental procedures. Shares best practices among peers and provides backup for other Account Representatives in their absence.
Maintains accurate customer profile information.
Performs other related duties as assigned by management.
Associate degree or higher; or 6 months + of customer service experience for a manufacturing/distribution company
Bachelor’s Degree in a business-related field
Customer service experience in a business to business environment for a manufacturing/distribution or shipping company or 6 months customer-facing experience
Experience with SAP inventory review / evaluation / allocation, Excel Macros, Microsoft Access, PowerPoint
Experience with order management / customer forecasting / working with demand data.
Experience working with customers in the Automotive Market
Experience processing expedited requests
Skills and Abilities:
MUST be proficiency in Word and Excel
Ability to analyze data and propose sound solutions for problem resolution
Good organizational skills to anticipate, plan, organize and self-monitor workload
Effective written and verbal communication skills that demonstrate the ability to express ideas and exchange information clearly and concisely
Excellent interpersonal skills to work effectively with internal and external customers
*Starting is contingent upon passing a background check.*
For other opportunities available at Modis go to www.modis.com.
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