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Customer Service in New Trenton,Indiana
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Job Requirements

Responsibility:

·         Perform customer service and prescription benefit specialist duties to resolve customer service issues, ensure members optimize their prescription benefit plans and assist pharmacists in improving patient care by asking scripted questions to clarify potential gaps in care.

·         The vast majority of duties involve outbound patient telephone outreach.

·         Perform data entry and use software programs.

·         Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.

·         Must document all calls and evaluate each account to determine if further research is necessary.

·         Responsible for providing world-class service to our customers in an accurate, efficient, and professional manner.

·         Required to meet productivity standards as set forth by the management team; and identify and report trends in call drivers to management. Requires close attention to accuracy, performs independently, subject to practices and procedures.

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Customer Service Associate Representative

US Tech Solutions, Inc Fairfield Contractor
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US Tech Solutions is seeking a Customer Service Associate Representative from 07/08/2019 to 01/04/2020 position with a client in Fairfield, Ohio, 45014.

 

Responsibilities :

 

Years of Experience: 

 

0-1 years of experience in customer service.

 

Responsibility:

·         Perform customer service and prescription benefit specialist duties to resolve customer service issues, ensure members optimize their prescription benefit plans and assist pharmacists in improving patient care by asking scripted questions to clarify potential gaps in care.

·         The vast majority of duties involve outbound patient telephone outreach.

·         Perform data entry and use software programs.

·         Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.

·         Must document all calls and evaluate each account to determine if further research is necessary.

·         Responsible for providing world-class service to our customers in an accurate, efficient, and professional manner.

·         Required to meet productivity standards as set forth by the management team; and identify and report trends in call drivers to management. Requires close attention to accuracy, performs independently, subject to practices and procedures.

Education:-

·         High School diploma or GED required .

 

If you have the described qualifications and are interested in this exciting opportunity, apply today!

Benefits of Working with US Tech Solutions:
As a US Tech Solutions consultant, we are proud to offer access to the following benefits:

·         Medical and dental insurance

·         Bi-weekly payroll

·         401k plan

·         Account and Delivery Manager for client support

·         Referral program with the opportunity to earn additional income

 

About US Tech Solutions: 
Your talent, our opportunities - This is the premise behind US Tech Solutions.

You have the skill we have the opportunity. As a team, we work passionately for you to get the right career opportunity across industry verticals and functions. For past sixteen years, leading Global

Companies and Fortune 500 come to us to get the right talent. Whether you want to work as full-time, contractor or part-time, technical or non-technical our talent consultants will connect with the right career opportunity globally.

Connect with our talent team today.

USTECH was founded in 2000 by Manoj Agarwal. Today, we are a global firm offering talent solutions to 150 customers including 20% of Fortune 500 across Financial Services, Healthcare, Life Sciences, Aerospace, Energy, Retail, Telecom, Technology, Manufacturing, and Engineering. We are headquartered in New Jersey with 40 global locations across the USA, Canada, Europe, and India. Deloitte has recognized USTECH as one of the fastest growing private businesses for the past five consecutive years and INC 500 for the past three. We have also been rated “The Top Business in the US" by Diversity Business since 2011. To learn more about how US Tech Solutions visit our website: www.ustechsolutions.com.

“US Tech is an Equal Opportunity Employer" and “US Citizens & all other parties authorized to work in the US are encouraged to apply."

 

Thank you for your time.

 

Prachi Chaudhary

 

US Tech Solutions

Tel: 412- 385-4122  Ext. – 7245 

Email:  Email blocked - click to apply

URL: www.ustechsolutions.com

Responsibility:

·         Perform customer service and prescription benefit specialist duties to resolve customer service issues, ensure members optimize their prescription benefit plans and assist pharmacists in improving patient care by asking scripted questions to clarify potential gaps in care.

·         The vast majority of duties involve outbound patient telephone outreach.

·         Perform data entry and use software programs.

·         Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.

·         Must document all calls and evaluate each account to determine if further research is necessary.

·         Responsible for providing world-class service to our customers in an accurate, efficient, and professional manner.

·         Required to meet productivity standards as set forth by the management team; and identify and report trends in call drivers to management. Requires close attention to accuracy, performs independently, subject to practices and procedures.

Skills required

Customer Service
Customer Relationship Management
Resolve Customer Issue
Explain Product Feature
Explain Warranty
Promote Customer Loyalty Plan
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Think you're the perfect candidate?
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US Tech Solutions is a leading Global Consulting and IT services company, offering a wider range of solutions customized to various verticals and horizontals. We provide system integration and strategic consulting all the way to IT implementation for its customers.

As a diverse end to end IT solutions provider, US Tech Solutions offers a range of expertise aimed at assisting customers to compete successfully in the ever changing IT industry. We provide long term solutions with Quality as our main focus. US Tech Solutions is located in Jersey City, NJ. We have our dedicated offshore development centers in Noida, Kolkata and Hyderabad, India.

Our solutions include Software Development Services, Engineering Services, Systems Integration, ERP Solutions, Customer Relationship Management, Supply Chain Management, Product Development, Electronic Commerce, Consulting & IT Outsourcing.

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