Skip navigation
Unable to save this job. Please try again later.


Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • 701 South Ridge Avenue
    Troy, OH 45373

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Customer Service Representative jobs in Troy, OH delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
8 to 15 characters
1 uppercase letter
1 number or symbol
1 lowercase letter
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Customer Service Representative

ITW Food Equipment Group • Troy, OH

Posted 1 month ago

Job Snapshot

Experience - 3 years
Degree - 2 Year Degree
Import - Export
Customer Service

Job Description

ITW Food Equipment Group, an Illinois Tool Works Fortune 200 business, is a recognized leader among commercial food equipment worldwide

We offer a competitive salary and benefits package including medical, dental, and life insurance, short and long-term disability benefits, holiday and vacation pay, 401(k) with matching funds, and educational reimbursement. 



Job Summary

The selected candidate will perform customer support activities for GLOBAL ACCOUNTS including receiving, processing, investigating and resolving all incoming orders and inquiries from our field sales representatives and end users of our products.  This individual will have direct contact with all levels of responsibility, including owners and executives of major businesses.  The successful candidate will have frequent contact with both internal and external personnel along with customer contact that will require professionalism, courtesy, and tact.  The candidate should possess the knowledge and skills necessary to resolve wide and varied situations covering all aspects of the business and be able to implement recommendations and decisions regarding these matters.   The position requires a highly organized individual capable of multitasking in a fast-paced customer service environment.  They will be a self-starter capable of independent work and possess attention to detail, focusing on accuracy. 



·         Handling wide and varied inquiries from customer calls & emails

·         Professional oral and written communication skills

·         Accurate entry of all assigned customer orders

·         Maintenance of customer requirements and pricing

·         EDI order monitoring and maintenance as needed

·         Excellent follow-up skills and attention to detail

·         Proactive with good decision-making skills, able to work in an empowered environment

·         Team oriented with the ability to effectively interact with co-workers, customers, sales and product lines

·         Product knowledge and the ability to answer questions regarding use and care

Job Requirements

Minimum Qualifications

·         Associate Degree in Business Administration/Marketing or equivalent experience

·         3+ years sales and/or customer support experience

·         Excellent oral, interpersonal and written communication skills

·         Proficient in Microsoft Office

·         Knowledge of freight terminology and shipping procedures

·         Ability to read and decipher quotations and purchase orders

·         Ability to enter and submit orders accurately

·         Ability to plan and coordinate projects as an individual contributor or as a member of a cross-functional team


Preferred Qualifications

·         Experience supporting Global Account / Chain customers

·         Some foreign language ability

·         Experience with Auto Quotes

·         Knowledge of Export processes

·         Experience supporting both internal and external customers in a manufacturing environment

·         Experience working in an organization that utilizes the principles of 80/20

Help us improve CareerBuilder by providing feedback about this job: Report this Job.
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.