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Customer Service Representative at DFW HQ

Customer Service Representative

DFW HQ Rochester, NY Full-Time
$46,000.00 - $55,000.00 / year
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At DFW HQ, our creative minds can successfully plot the most effective routes to market for our client's brand. We’ll analyze trends and consumer behavioral patterns and ensure that our client's message meets its the audience in the most impactful way. DFW HQ can take an existing strategy, or one that we’ve created, and build a route to market for our clients. We don’t believe in telling a client NO, so whatever makes sense for you is what we’ll do. We offer a range of corporate, consumer, and events-centered channels and can focus on just one type or offer a multi-channel campaign in order to achieve your goals.

Are You Qualified for the Role?

  • We are looking for warm, friendly people with an outgoing personality and a genuine enthusiasm for life.

  • Excellent communication skills.

  • Second language desirable.

  • You must be a team player.

  • A strong work ethic is essential.

  • You must be flexible and willing to learn.

The Benefits

  • Excellent bonuses

  • You will have lots of scope for promotion and career advancement.

  • There is plenty of opportunity for travel opportunities if desired.

Job Description

  • Dealing with customers in person.

  • Resolving client issues in a friendly, helpful way.

  • Providing price tariffs and amending as required.

  • Responding to client inquiries.

  • Attending staff and client meetings.

  • Tracking sales and maintaining records.

  • Helping the sales team to acquire new customers.

  • Up-selling where appropriate.

  • Providing general admin support.



Training plus Travel and Advancement Opportunities... Graduate Trainees Welcome!

Recommended skills

Business Development
Client Service Management
Customer Relationship Management
Customer Retention
Resolve Customer Issue
Sales Management
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