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PT Transportation Dispatcher

Advanced Behavioral Health, Inc Middletown Part-Time
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2 Part Time Positions

(1 for 6:00 am – 10:00 am)

(1 for 1:30 pm – 5:30 pm)

Must be flexible to work other hours as needed

Location: Middletown


The Transportation Dispatcher is responsible for providing support for School of Origin Transportation Program which is a statewide DCF program. The Transportation Dispatcher will schedule and dispatch drivers to meet all required transports; via the integrated Medi-Routes App. Receive incoming urgent and non-urgent calls simultaneously operating the telephone and computer systems. Ability to adjust to last minute changes and work with drivers to schedule emergency pick-up or drop off of new or established students. As well as cultivate strong relationships to reduce the stress that comes with last minute schedule changes.   This position will represent ABH® and its services in a positive and professional manner and adhere to ABH®’s best practices, guidelines, policies and procedures as established, promoting ABH® as a leader in behavioral healthcare in all interactions and work.


Receives last minute schedule changes from DCF, Provider or Parent and makes the necessary applicable routing changes in the Medi-Route tracking software;

Working with Transportation Supervisor to address service issues;

Maintains database of students requiring special transportation;

Maintain schedules of the calls received and transportation cancellations or no-shows and will enter data into spreadsheets and databases as needed;

Oversees the routing and dispatching activities and assigns drivers to routes; may contact drivers to alert them of time sensitive schedule changes.

Answers questions and concerns regarding transportation issues;

Learning and mastering our transportation scheduling software system (Medi-Route)

Preparing and sorting of new student’s paperwork for data entry;

Prepare reports on all activities occurring during their shifts;

Work hours 6:00 am to 10:00 am or 1:30 pm – 5:30 pm whichever schedule you were hired for.

Flexibility to work other hours as needed;

Attends annual Conflict of Interest training;

If your qualifications match these job requirements and you are interested in pursuing this potential position and joining a dynamic company, please apply on-line at URL blocked - click to apply. include resume & letter of interest.

ABH® is an Equal Opportunity Employer


High school diploma or general education degree (GED) required;

2+ years of experience in customer service data entry and tracking software systems a must;


Must have exceptional communication skills and a great customer service attitude at all times;

Strong data entry and computer skills including MS Office (excel, word, outlook) and dispatch software;

Knowledge of grammar and punctuation;

Knowledge of transportation software;

Learning and mastering our transportation scheduling software system;

Must be able to work in a fast paced, environment and be able to meet critical deadlines each day with confidence and a positive attitude

Accuracy and attention to detail;

Ability to work in high pressure situations;

Good time management and organizational skills;

Demonstrated ability to work with a minimum of supervision Other duties may be assigned;

Strong attention to detail; ability to work on multiple tasks and meet deadlines;

Strong written and verbal communication skills required;

Skills required

Disseminate Information
Use Telephone
Clerical Works
Assist Individual
Provide Information
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Founded in 1995 by behavioral health providers, ABH® has grown into a nationally recognized company with a commitment to the Northeast and a proven track record of providing and managing behavioral health care services for children, families, and adults.

Advanced Behavioral Health, Inc. (ABH®) is a non-profit behavioral health management company that specializes in administrative services such as utilization management, provider network administration and claims processing, research and dissemination of best practices, health information technology, and data management.

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