Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Default5

Energy Call Center Representative

Irwindale Full-Time
Apply Now


Client Position Title: Energy Call Center Rep

Position Number: 321784

Location: Irwindale, CA

Desired Skill Set:

Call Center, Customer Service, Problem Management, SAP

Position Description:

**C2C is not available**
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Title: Energy Call Center Representative
Location: Irwindale, CA
Assignment: 6 months or more

Work Schedule: Must be flexible to work any shift, including weekends, holidays, and overtime when needed
Mandatory Post-Hire Training: Monday - Friday for 9 weeks- Must be able to complete without interruptions
Education: High School Diploma or Equivalent


About Customer & Operational Services
Our Customer Service Organizational Unit (CS) shares the responsibility to safely deliver reliable, affordable electricity to our customers. We support this effort by working to meet customer expectations. Customer Service is dedicated to operational excellence and innovative thinking through our workforce in our contact center, field operations, billing and payment center, outage and demand-side management and other service areas.

Position Overview
The ideal Energy Advisor is energetic, compassionate, dependable, solutions-oriented, and committed to providing excellent customer service in a fast-paced and continually changing environment. Successful candidates will serve as our first line of contact, negotiating the best solutions while balancing the needs of our diverse customers.
The contact center provides extensive training, leadership, and coaching to ensure your success and the Energy Advisor role is a great way to launch a rewarding career!

Typical Responsibilities
Work in a fast-paced contact center environment, engages authentically with residential customers who look for expertise, solutions and advice on their electric utility services
Handles 80-100 inbound customer calls per day
Actively listens to customer needs and adjusts style and level of detail for the audience
Delivers high quality, courteous, and professional customer service
Manages and resolves customer complaints with empathy
Analyzes and resolves concerns using multiple systems to provide appropriate energy solutions
Maintains a safety-conscious work environment by following client safety protocols and safe work practices
Serves as our first line of contact, negotiating the best solutions while balancing the needs of our diverse customers
Exceeds customer expectations by providing first call resolution with empathy and service knowledge
Educates customers on products and services that are relevant to their needs
Successfully meets or exceeds performance-based goals
Performs other responsibilities and duties as assigned

Required Qualifications
Two (2) years of customer service experience, including technical sales/support, phone, or in-person sales/support
High School diploma or equivalent
Must have passion for helping people, the desire to exceed customer expectations, and the ability to resolve multiple issues daily with empathy
Must commit to completing the entire duration (9 weeks) of the post-hire training schedule without interruption
Must have flexibility to work any shift, including weekends, holidays, and overtime when needed to accommodate business needs
Must be willing and able to answer 80 – 100 calls per day
Must be able to learn, retain, and apply knowledge of multiple products and services to multiple types of customer calls
Must successfully complete pre-employment assessment, background screen, and drug screen
Must be able to pass written and quality assurance assessments after completing training

Desired Qualifications
Associate or Bachelor''s degree
Experience communicating complex information to all audience levels
Proficient in Word and Excel and ability to type 35 words per minute
Exceptional problem solving skills
Technically savvy with the ability to troubleshoot systems
Experience handling high call volumes
Experience using multiple resources, databases, and computer systems to analyze information and generate solutions
Ability to actively listen and connect with customers to meet their needs
Knowledge of SAP or similar ERP systems
Ability to maintain composure and respect when resolving complex customer issues
Experience handling confidential customer information
Bilingual (Spanish, Korean, Mandarin, Cantonese, Cambodian or Vietnamese)
Follows safety protocols and safe work practices
Ability to succeed in a structured, goal-oriented environment
Excellent written, verbal, and computer skills
 

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)


Required Qualifications
Two (2) years of customer service experience, including technical sales/support, phone, or in-person sales/support
High School diploma or equivalent
Must have passion for helping people, the desire to exceed customer expectations, and the ability to resolve multiple issues daily with empathy
Must commit to completing the entire duration (9 weeks) of the post-hire training schedule without interruption
Must have flexibility to work any shift, including weekends, holidays, and overtime when needed to accommodate business needs
Must be willing and able to answer 80 – 100 calls per day
Must be able to learn, retain, and apply knowledge of multiple products and services to multiple types of customer calls
Must successfully complete pre-employment assessment, background screen, and drug screen
Must be able to pass written and quality assurance assessments after completing training

Recommended skills

Spanish Language
Cambodian Language
Mandarin (Language)
Vietnamese (Language)
Korean Language
Customer Service

Location

Salary Estimator

Based on Job Title, Location and Skills
$41K
Below Avg. Average Above Avg.

Career Path

See the next step in your career
Energy Call Center Representative
Estimated Salary: $69K
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 321784

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.