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Job Title: Customer Service Rep - CSR
Job Type: Temp 6-8 weeks
Location: Mount Prospect, IL 60056
Days/Hours: Mon-Fri – 8am-5pm
Pay Range: $20.00 per hour
General Job Duties of the Customer Service Representative – CSR:
· Process and follow orders in AS400 and online portal, which include partial orders, system orders, credit card orders, and drop ship orders.
· Fill out change and purchase orders as necessary.
· Minimize past due orders in the system.
· Appropriately notify customers of order status, company announcements or other information, when applicable.
· Follow key processes and provide feedback to customer service supervisor for improvement.
· This includes processes that are there for cross-functional support of other departments during low staff times
· Enter Return Merchandise Authorizations in a timely fashion.
· Contact customers to receive satisfaction feedback.
· Perform other duties assigned by Customer Service supervisor.
Job Requirements of the Customer Service Representative – CSR:
· Be a minimum of 18 years of age
· Be able to work a full-time but flexible schedule
· Have dependable transportation to and from job site
· Have a strong work ethic with reliability and dependability
· Enjoy working with others and taking direction when needed
· Maintain a friendly and customer service-oriented approach to supervisors, co-workers and customers
· High School Diploma or Equivalent (GED)
· Dealing with external and internal customers both in person and by telephone.
· Must be polite and professional in all instances including the ability to positively handle interpersonal conflict to resolve situations
· Ability to multitask simultaneously with attention to detail, free from errors
· Highly Effective Verbal Communication Skills Additional language is a plus
· Able to navigate around Microsoft office
· Minimum 3 years’ experience in data entry
Benefits for Customer Service Representative - CSR:
· Weekly pay
· Direct Deposit or Pay Card (Mastercard)
· Longevity and holiday pay
· Referral Bonuses
· Medical, dental, vision, and life insurance available for employee and family
For details or to apply in person:
InStaff – Waukegan
450 N. Green Bay Rd.
Waukegan IL 60085
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