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Customer Service

InStaff Mount Prospect, IL Full-Time
$20.00/ hour
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At InStaff, our success depends on you!  That’s why we set you up to succeed from day one.  From our commitment to finding you the right-fit job, to our training and benefits programs, InStaff gives you the tools you need to build the future you want!  We know that our clients’ success, as well as our own, depends on treating our employees with respect and care.  We call it “partnership with a purpose.” Join the InStaff team today!

Job Title:        Customer Service Rep - CSR

Job Type:       Temp 6-8 weeks

Order#:         35907949

Location:        Mount Prospect, IL 60056

Days/Hours:   Mon-Fri – 8am-5pm

Pay Range:     $20.00 per hour


General Job Duties of the Customer Service Representative – CSR:

·         Process and follow orders in AS400 and online portal, which include partial orders, system orders, credit card orders, and drop ship orders.

·         Fill out change and purchase orders as necessary.

·         Minimize past due orders in the system.

·         Appropriately notify customers of order status, company announcements or other information, when applicable.

·         Follow key processes and provide feedback to customer service supervisor for improvement.

·         This includes processes that are there for cross-functional support of other departments during low staff times

·         Enter Return Merchandise Authorizations in a timely fashion.

·         Contact customers to receive satisfaction feedback.

·         Perform other duties assigned by Customer Service supervisor.


Job Requirements of the Customer Service Representative – CSR:

·         Be a minimum of 18 years of age

·         Be able to work a full-time but flexible schedule

·         Have dependable transportation to and from job site

·         Have a strong work ethic with reliability and dependability

·         Enjoy working with others and taking direction when needed

·         Maintain a friendly and customer service-oriented approach to supervisors, co-workers and customers

·         High School Diploma or Equivalent (GED)

·         Dealing with external and internal customers both in person and by telephone.

·         Must be polite and professional in all instances including the ability to positively handle interpersonal conflict to resolve situations

·         Ability to multitask simultaneously with attention to detail, free from errors

·         Highly Effective Verbal Communication Skills Additional language is a plus

·         Able to navigate around Microsoft office

·         Minimum 3 years’ experience in data entry


Benefits for Customer Service Representative - CSR:

·         Weekly pay

·         Direct Deposit or Pay Card (Mastercard)

·         Longevity and holiday pay

·         Referral Bonuses

·         Medical, dental, vision, and life insurance available for employee and family


For details or to apply in person:

InStaff – Waukegan

450 N. Green Bay Rd.

Waukegan IL  60085


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Recommended skills

Hardworking And Dedicated
Attention To Detail
Customer Service
Data Entry


Salary Details

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Customer Service
$20.00/ hour
Estimated Salary: $70K
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Job ID: 35907949


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