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Company Contact Info

  • Grand Rapids, MI 49534
  • Phone:: 616-453-6287

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Customer Service Representative

S. Abraham & Sons Inc • Grand Rapids, MI

Posted 1 month ago

Job Snapshot

Full-Time
Travel - None
Experience - 1 years
Degree - High School
$12.00/Hour
Retail, Merchandising
Customer Service, Admin - Clerical, Entry Level
Relocation - No

Job Description

Summary

Responsibilities include taking telephone orders from customers, processing orders, issuing credits to customers, assisting customers with questions, etc.  Good telephone skills, effective communication skills, data entry knowledge, intermediate knowledge of Microsoft Office and numeral aptitude required.  The perfect candidate would work great in a high paced-multitasking environment with the ability to deal with difficult situations professionally, excellent attendance and a positive attitude.

 

Essential Functions

·       Share first call on customer orders.

·       Daily credit and processing general orders.

·       Working with other departments to resolve customer inquiries.

·       Other duties as assigned.

Work Environment

This job operates in a professional office environment.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  This is largely a sedentary role; however some filing is required.  This would require the ability to lift files, open filing cabinets and bend or stand.

 

Position Type and Expected Hours of Work

This is a full-time position.  Days and hours of work are Monday through Friday, 8:00 am to 4:30 pm. Hours listed are general hours and may be altered as needed.  Additional hours may be required to fulfill job duties and position expectations.

Equal Employment Policy

S. Abraham & Sons, Inc. hiring and employment practices are based on job qualifications, performance, and/or conduct without regard to race, color, religion, national origin, age, sex, marital status, height, weight, disability, genetic information, or any other legally protected status.

Job Requirements

Preferred Education and Experience

·       Intermediate knowledge of Microsoft Office and AS400 data entry.

·       Strong background in research and problem solving.

·       Numerical Aptitude.

Job ID: Customer Service Representative
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