The EBC Technical Support Specialist is accountable for providing premiere technical support to executive level customers and internal clients and vendors including but not limited to all aspects of setup and testing of audio/visual and IT desktop/mobile equipment in executive briefing rooms, customer demo systems and facility IT infrastructure, troubleshooting audio/visual, PC and mobile technical issues for customers and internal clients and other tasks as needed.
•Provide premiere technical support for all briefings, demos, special events and internal meetings
•Assist in creating, updating and adhering to procedural documents concerning logging, troubleshooting and repairing technical issues and problems.
•Assist team members in monitoring and responding to email inquiries and support requests.
•Provide premiere technical support for all audio/visual equipment including but not limited to Crestron, Biamp, LED/LCD monitors, Laser Projectors and CMS systems.
•Daily maintenance and testing of audio/visual systems, demo systems, PCs, guest devices and hallway interactive displays.
•Contribute to and assist in driving a consultative environment with the client through R&D of Microsoft demo and audio/visual technologies.
•Record all issues, customer requests, project work and support calls into the ticketing tool.
•This role may require flexible work hours to cover the 6:00 AM to 7:00 PM building operation schedule.
•Minimum 1 year audio/visual support in a corporate environment
•Understanding of and ability to troubleshoot signal path for audio and video
•Must be able to read and interpret AV drawings
•Customer service experience
•Formal training/certification in desktop and/or AV support, ie. A+ or MCSA/MCSE or related experience
Troubleshooting (Problem Solving)