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Technical Support Specialist

Atos Redmond Full-Time
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The EBC Technical Support Specialist is accountable for providing premiere technical support to executive level customers and internal clients and vendors including but not limited to all aspects of setup and testing of audio/visual and IT desktop/mobile equipment in executive briefing rooms, customer demo systems and facility IT infrastructure, troubleshooting audio/visual, PC and mobile technical issues for customers and internal clients and other tasks as needed.

•Provide premiere technical support for all briefings, demos, special events and internal meetings

•Assist in creating, updating and adhering to procedural documents concerning logging, troubleshooting and repairing technical issues and problems.

•Assist team members in monitoring and responding to email inquiries and support requests.

•Provide premiere technical support for all audio/visual equipment including but not limited to Crestron, Biamp, LED/LCD monitors, Laser Projectors and CMS systems.

•Daily maintenance and testing of audio/visual systems, demo systems, PCs, guest devices and hallway interactive displays.

•Contribute to and assist in driving a consultative environment with the client through R&D of Microsoft demo and audio/visual technologies.

•Record all issues, customer requests, project work and support calls into the ticketing tool.

•This role may require flexible work hours to cover the 6:00 AM to 7:00 PM building operation schedule.

•Minimum 1 year audio/visual support in a corporate environment

•Understanding of and ability to troubleshoot signal path for audio and video

•Must be able to read and interpret AV drawings

•IT skills

•Customer service experience

•Formal training/certification in desktop and/or AV support, ie.  A+ or MCSA/MCSE or related experience

Skills required

Customer Service
Technical Support
Problem Solving
Information Technology
Troubleshooting (Problem Solving)
Customer Support
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Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa $13.6 billion and circa 100,000 employees in 72 countries. Serving a global client base, the Group provides Business & Platform Solutions, Infrastructure & Data Management, Cloud operations, Big Data & Cyber-security solutions, as well as transactional sAtos is a global leader in digital transformation with approximately 100,000 employees in 73 countries and annual revenue of around € 13 billion. European number one in Big Data, Cybersecurity, High Performance Computing and Digital Workplace, the Group provides Cloud services, Infrastructure & Data Management, Business & Platform solutions, as well as transactional services through Worldline, the European leader in the payment industry.

With its cutting-edge technologies, digital expertise and industry knowledge, Atos supports the digital transformation of its clients across various business sectors: Defense, Financial Services, Health, Manufacturing, Media, Energy & Utilities, Public sector, Retail, Telecommunications and Transportation. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline. Atos SE (Societas Europaea) is listed on the CAC40 Paris stock index.

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