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Customer Service Representative - WFH (CA) job in Monterey Park at Spectraforce Technologies Inc

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Customer Service Representative - WFH (CA) at Spectraforce Technologies Inc

Customer Service Representative - WFH (CA)

Spectraforce Technologies Inc Monterey Park, CA Full Time
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Job Title:Member Level Processor Associate
Location: Remote (CA)
Duration: 3 Months Assignment
Shift: 8:00am -4:30pm or 8:30am – 5pm

Day to Day Responsibilities of this Position and Description of Project:


Process member level data and information using automated systems within established production and quality standards. Process new member additions, eligibility updates and reports within established production and quality standards. Review’s accuracy of data entered against source documents. Identifies and resolves issues with enrollment information and member eligibility.



Responsibilities


Verifies accuracy of entered data against source documents

Makes decisions based on review of source documents for routine and difficult processing issues

Occasionally contacts internal and external customers and business partners to verify or obtain additional information to complete processing work and verify member eligibility

Assists with related clerical duties to support unit or office on an as-needed basis



Education/Requirements


Ability to enter and retrieve data using standardized keyboard functions

Ability to read and interpret technical procedures or government regulations

Ability to write basic correspondence and perform basic arithmetic

Adaptability to change

Recommended Skills

  • Reports
  • Automation
  • Quality Management
  • Arithmetics
  • Standardization
  • Clerical Works
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