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Field Service Technician - $50,000 - $60,000

Fairlawn / Medina area Full-Time
$45,000.00 - $60,000.00 / year
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FIELD SERVICE TECHNICIAN

This is a Full Time, Direct Hire position.

 

Our client, a leading capital equipment manufacturer based here in NE Ohio is seeking to add  an experienced SERVICE TECHNICIAN to their staff to support growth.

Position Summary

  • We are looking for a Service Technician for servicing and installing equipment across in North America.
  • The successful applicant will provide a high level of technical support to external customers while working under minimal supervision.
  • The focus will be to provide on-site installation, validation and commissioning of new equipment as well as diagnosing and repairing existing machines in the field.
  • The position will also require the ability to train users on basic functionality of the equipment, as well as the ability to provide support from facilities or from a remote location.
  • The position will also include duties related to service coordination, customer support and cross-functional team member support.

Responsibilities

  • Provide on-site installation, validation and commissioning of instruments
  • Perform hands-on on-site troubleshooting, service and repairs
  • Provide high level technical support to external customers at their location
  • Provide on-site training to the customers
  • Interface with cross functional work teams such as field applications, customer support/services, product management, manufacturing and marketing/sales
  • Develop Service technical documentation
  • Create and maintain service information in the company enterprise database
  • Timely and professionally handle field service calls and issues arising from the field service visits, triage with field applications scientists as appropriate
  • Timely complete and submit all required paperwork
  • Communicate with the customer to ensure satisfaction and implement any necessary corrective actions 

Compensation

  • Competitive salary ($50,000 - $60,000) commensurate with experience and daily per diem
  • Full company paid benefits - Medical, dental, vision, life and other supplemental insurances
  • Paid Time Off (PTO), paid floating holidays, and paid holidays
  • 401(k) with company match
  • Growth opportunity based on performance

Send resumes to RECRUITER @ SUPERIORSEARCHGROUP.COM for confidential consideration. 

Requirements

  • 2+ years of Field Service equipment, preferably with industrial equipment
  • Working knowledge of MS Office
  • Willingness to travel approx. 70% across North America (typically Monday - Thursdays/Fridays, usually 2-3 weeks per month but home MOST weekends).

Recommended skills

Technical Support
Installations (Manual/Mechanical)
Installations (Computer Systems)
Customer Support
Marketing
Sales
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