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Help Desk Technician

Interactive Business Systems (IBS) Watertown Full-Time
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URL blocked - click to applyInteractive Business Systems is teaming up with a Watertown, WI  area client to locate and bring on a Help Desk technician for a contract to hire opportunity!



The helpdesk technician is responsible for assisting customers who are experiencing any procedural or operating difficulty with the use of IT applications, equipment, or services and ensuring that an effective solution is provided to the user.

Essential Job Functions:

  • Represents the information technology department and their services effectively, professionally, and respectfully within and outside of the organization.
  • Provides support for all Information Technology products and services; including answering questions, troubleshooting problems, teaching, or instructing customers regarding software or hardware functionality, and communicating policy. 
  • Troubleshoots and installs printers, PC's, mobile devices, and other technology based devices.
  • Records required customer and problem information into a trouble ticketing system.  Updates tickets with appropriate journal entries of activities, and closes tickets with resolution entered upon completion of the job.
  • Elevates complex and/or high priority problems to the appropriate support groups for resolution.
  • Investigates user problems and identifies their source; determines possible solutions.
  • Creates, updates and disable network access accounts
  • Assist with new technology assessment
  • Elevates complex and/or high priority problems to the appropriate support groups for resolution.
  • Other duties as assigned.

Interested candidates should send a resume and brief cover note to the attention of Chris Douglas at Interactive Business Systems (cdouglas@ibs.com)

IBS offers a competitive salary and comprehensive benefits package to all employees. Referral and sign-on bonuses may also be available.

About IBS: IBS, Interactive Business Systems, Inc., is an IT solutions and staffing company known for achieving business objectives and bottom-line results through the smart architecting, implementation and management of technology. In three decades of developing the technology applications, tools, environments and teams that foster top business performance, we have become an industry-leading IT services provider. 


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Help Desk

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Help Desk Technician
Estimated Salary: $91K
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IBS, Interactive Business Systems, Inc., is an IT solutions and staffing company known for achieving business objectives and bottom-line results through the smart architecting, implementation and management of technology. In three decades of developing the technology applications, tools, environments and teams that foster top business performance, we have become an industry-leading IT services provider.

Today our ability to deliver solutions and supplement IT teams is without borders. Whether through onsite, offsite, offshoring, or a blend of all three, our global development and delivery centers in the U.S. and India, as well as our operations in Europe, allow IBS to support the challenges, timeframes and budgets of any IT organization.

We consider the utmost process excellence—especially rigorous requirements gathering—a mainstay of our continued success. From our agile software development methodology based on the Microsoft Solutions Framework Process Model to our recruiting standards, IBS pioneers excellence in IT solutions and staffing delivery.

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