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Customer Service Respresentative

Brooksource Louisville Full-Time
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Job Title: Customer Service Representative Lead

Location: Louisville, KY 

Job Description: Brooksource in Louisville, KY is searching for a Customer Service Representative Lead

for a Fortune 50 client in the healthcare industry. You would be working with one of our best client relationships in a fast paced, high energy environment within the Access Management Team.  

You will be identifying and resolving end user problems on an efficient, timely basis. You will be responding to telephone calls, email and requests for internal technical support. The nature of these inbound calls from internal team members will be associated with password reset issues. We are seeking candidates that have basic experience with Internet Explorer and Google Chrome. This candidate should have the ability to explain how to clear browser cache/history while also having work knowledge of MS Office. We are looking for someone who is able to multi-task, have strong organizational skills, and have excellent communication skills. An individual who has a passion for technology and customer service would be a great addition to the team.

What we are looking for?

• Strong organizational skills and the ability to perform multiple high priority tasks.

• Strong leadership, interpersonal communication, problem resolution and conflict management skills.

• Proficiency with Microsoft Word, Excel, Outlook, and basic knowledge of network environments. 

• Familiarity with different browsers and how to clear cache/history.

• Demonstrated ability to coordinate with peers, managers and director level executives.  

• Excellent written and verbal communication.

Benefits of working with Brooksource: 

• Direct communication with the hiring manager, which allows us to have a deep understanding of the timeline and move you through the interview process faster.

• Dedication to keep an open line of communication and provide full visibility.

• Brooksource is an equal opportunity employer.

Job Title: Customer Service Representative Lead

Location: Louisville, KY 

Job Description: Brooksource in Louisville, KY is searching for a Customer Service Representative Lead

for a Fortune 50 client in the healthcare industry. You would be working with one of our best client relationships in a fast paced, high energy environment within the Access Management Team.  

You will be identifying and resolving end user problems on an efficient, timely basis. You will be responding to telephone calls, email and requests for internal technical support. The nature of these inbound calls from internal team members will be associated with password reset issues. We are seeking candidates that have basic experience with Internet Explorer and Google Chrome. This candidate should have the ability to explain how to clear browser cache/history while also having work knowledge of MS Office. We are looking for someone who is able to multi-task, have strong organizational skills, and have excellent communication skills. An individual who has a passion for technology and customer service would be a great addition to the team.

What we are looking for?

• Strong organizational skills and the ability to perform multiple high priority tasks.

• Strong leadership, interpersonal communication, problem resolution and conflict management skills.

• Proficiency with Microsoft Word, Excel, Outlook, and basic knowledge of network environments. 

• Familiarity with different browsers and how to clear cache/history.

• Demonstrated ability to coordinate with peers, managers and director level executives.  

• Excellent written and verbal communication.

Benefits of working with Brooksource: 

• Direct communication with the hiring manager, which allows us to have a deep understanding of the timeline and move you through the interview process faster.

• Dedication to keep an open line of communication and provide full visibility.

• Brooksource is an equal opportunity employer.

Recommended skills

Leadership
Communication
Verbal Communication
Microsoft Excel
Microsoft Outlook
Conflict Management
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The staffing industry is a crowded one requiring new and different skill sets on an ongoing basis. There’s no standing still when it’s time to find that niche candidate. At Brooksource we’re always seeking new methods and reaching out to a diverse, experienced talent base. For us, it’s a question of balance – we believe that the needs of the job seeker and the company are equally important. It’s an outlook – or should we say skill set – that you won’t find in many staffing agencies.

Founded in 2000, Brooksource has seen a wide range of environments and sizes of organizations . . . starting in our own office. As a start-up in 2000, we experienced what all companies experience as they scrape for survival. As the years passed, we have evolved into a multi-state, multi-office enterprise with many changing internal needs. All of our sales people and technical recruiters have had exposure to many different staffing situations. And, most have personal experience witnessing our own internal growth and changing technology needs as our business has expanded.

We are not for everyone. We try not to be all things to all people. We don’t carry a bench of consultants. We don’t outsource projects. And we don’t take liability for deliverables. We have many partners that are built to handle these types of engagements and we are happy to staff them accordingly.

Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

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