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Customer Service Representative (Bilingual - English/Chinese)

Confidential Hacienda Heights Full-Time
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Our company offers competitive salary, corporate discount program (you get HUGE discounts on hotels, rental cars, theme parks (Disney, Universal, etc.), movie theaters, Las Vegas shows, and more), 100% PAID medical insurance, paid vacation/sick/holidays, advancement opportunities and much more!

Customer Service Representative needed in multiple office locations including Irvine, San Gabriel, Cerritos

Job Responsibilities:

•             Manage client relationships in a fast-paced environment, while demonstrating persistence along with problem solving and decision making skills to work with clients through a variety of challenging situations.

•             Perform support tasks for Managers in providing exceptional service to clients by completing assigned tasks in a timely and accurate manner.

•             Assist clients by answering questions about their policies, including explaining insurance concepts and processing claims paperwork (training will be provided!)

•             Quickly and accurately file applications and process claims

•             Provide additional support to teammates and staff as needed


•             Bilingual in English and Mandarin/Cantonese Chinese

•             Strong interpersonal and communication skills, both written and oral

•             Must be able to work independently and also thrive in a team environment

•             Proficiency in Microsoft Office Suite, including Outlook

•             Must be authorized to work in the US

Recommended skills

Mandarin (Language)
Team Working
Self Motivation
Complex Problem Solving


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Customer Service Representative (Bilingual - English/Chinese)
Estimated Salary: $70K
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