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Customer Service Representative at PrideStaff

Customer Service Representative

PrideStaff Pasadena, Texas, TX Full-Time
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Customer Service Representative

Shift/Hours: Monday-Friday 8:00 am-5:00 pm
Pay Rate: $18
Location: Pasadena, TX
Experience: 2+ Years

We are excited to share a new opportunity! PrideStaff, a nationally recognized staffing company, has been given an opportunity to assist a bona fide top employer in this market! Are you working, but looking to explore? Are you needing a new career opportunity? Give us a call at

and/or apply directly to this posting for immediate consideration.

Position Summary: Responsible for serving customers, drivers, and visitors; Processing transactions in the warehousing operations and assuring customer satisfaction.

Customer Service Associate Role Qualifications:

  • Must be able to handle multiple priorities.
  • Must have excellent communication skills with the ability to listen, probe, write and speak concisely.
  • Must possess strong interpersonal skills as well as the ability to work in a fast-paced environment.
  • Must be extremely well organized and detail oriented along with exposure to office and manufacturing environments.
  • Exceptional attendance and strong work ethic

Customer Service Associate Primary Responsibilities:

  • Assists customers and drivers by phone, in person, and by e-mail providing them with timely answers and great customer service.
  • Assists with traffic control as needed.
  • Processes shipping and receiving documents with customer and company WMS systems.
  • Maintains and coordinates daily shipping/receiving schedule with Operations, customers, and drivers.
  • Maintains customer records in both hard and soft copy and scans to customers as needed.
  • Runs and enters daily billing (accessorials and ins/outs) and month-end billing for renewal storage.
  • Presents timely communications to Operations Managers about ongoing issues or new developments with customers that may affect the current and future status.
  • Act as back-up mainly for Customer Service Lead, but can back up any of the other team members as needed.
  • Provides support to warehouse personnel with inventory and pick and delivery of customer orders.
  • Assists with other duties including month-end inventory reconciliation, corrective action responses, month-end closing process, etc.
  • Performs all other duties or projects assigned.

Customer Service Representative Essential Skills and Experience:

  • High school diploma or equivalent required.
  • 2+ years experience in the logistics industry
  • Excellent communication skills both verbal and written.
  • Ability to resolve customer/CSR/driver issues quickly and creatively in order to improve customer/CSR/driver satisfaction.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to calculate figures and amounts such as discounts, interests, commissions, proportions, and percentages.
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Good computer skills: Microsoft Word, Excel, TMS.
  • Must understand WMS system functions.
  • Strong organizational skills; Attention to detail.

Physical Demands/Work Environment: Duties are primarily performed in an office environment. Minimal physical effort is required. Lifting and carrying requirements of up to 40 pounds. Occasional or frequent ability to move boxes from one location to another. These physical and/or mental requirements are not exhaustive, and additional job-related requirements may be added by the Company on an as-needed basis. Reasonable accommodations, where required by law, will be made to enable individuals with disabilities to perform the essential functions of this position.

  • Physical Demands: Sedentary physical activity requiring reaching, lifting, finger dexterity, grasping, feeling, repetitive motions, talking, and hearing. Occasionally required to lift and carry up to 40 pounds. Frequently required stand, walk (or otherwise be mobile).
  • Work environment: Workweeks in excess of 40 hours may exist periodically throughout the year. The occasional weekend may occur. Ability to deal with stressful situations as they arise.

Recommended Skills

  • Communication
  • Customer Service
  • Forklift Truck
  • Microsoft Office
  • Organizational Structure
  • Warehousing
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