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Analyst

First American Payment Systems Fort Worth Full-Time
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Since 1990, thousands of merchants across the nation have relied on First American Payment Systems for quality payment solutions. We offer competitive transaction processing rates, and we support the latest point-of-sale equipment, software and VARs on networks that process billions of dollars in transactions each year. Our merchants rely on First American Payment Systems 24 hours a day, 7 days a week to keep their business running smoothly.

 

About the Opportunity:

We have an opportunity within our Risk team for an Analyst. This role will assess risk on merchant credit card processing and correspond with merchants to validate transaction activity. The hours are Monday – Friday 8:00am – 5:00pm in Downtown Fort Worth, TX with limited OT.


Responsibilities
  • Reviewing daily transaction exception reporting to monitor for unusual or suspicious activity,
  • Capturing and holding funds according to guidelines as warranted,
  • Educating merchants and Relationship Managers regarding the fundamentals of proper card acceptance procedures and best practices,
  • Reviewing/requesting information to determine if merchant processing activity is an acceptable risk to First American Payment Systems,
  • Contacting merchants, Relationship Managers, and/or issuing banks to determine appropriate investigative action,
  • Ensuring merchant is in compliance with regulatory standards and contractual parameters,
  • Answering questions from internal and external sources regarding policy and procedures.


Since 1990, thousands of merchants across the nation have relied on First American Payment Systems for quality payment solutions. We offer competitive transaction processing rates, and we support the latest point-of-sale equipment, software and VARs on networks that process billions of dollars in transactions each year. Our merchants rely on First American Payment Systems 24 hours a day, 7 days a week to keep their business running smoothly.

 

About the Opportunity:

We have an opportunity within our Risk team for an Analyst. This role will assess risk on merchant credit card processing and correspond with merchants to validate transaction activity. The hours are Monday – Friday 8:00am – 5:00pm in Downtown Fort Worth, TX with limited OT.


Responsibilities


  • Reviewing daily transaction exception reporting to monitor for unusual or suspicious activity,
  • Capturing and holding funds according to guidelines as warranted,
  • Educating merchants and Relationship Managers regarding the fundamentals of proper card acceptance procedures and best practices,
  • Reviewing/requesting information to determine if merchant processing activity is an acceptable risk to First American Payment Systems,
  • Contacting merchants, Relationship Managers, and/or issuing banks to determine appropriate investigative action,
  • Ensuring merchant is in compliance with regulatory standards and contractual parameters,
  • Answering questions from internal and external sources regarding policy and procedures.

Qualifications


  • High school diploma or equivalent required; some college or college degree preferred.
  • Fraud analysis, risk management, or credit underwriting experience highly desired.
  • Must possess excellent customer service and listening skills.
  • Committed to meeting customer service standards.
  • Strong organizational skills, ability to multitask, and attention to detail.
  • Ability to interpret data based on established criteria.
  • Excellent communication skills, both verbal and written.
  • Ability to work independently, meet deadlines, and ensure accuracy.
  • PC literate with proficiency in general Microsoft Office applications, including Word and Excel.
  • Excellent professional attitude and dependable attendance. 

We offer a competitive hourly rate, a benefits package that includes affordable medical, dental and vision insurance, paid vacations and holidays, matching 401K, a casual work environment and more!  We are located in Downtown Fort Worth and offer company-paid parking.  If you are ready to work for a rapidly growing Fort Worth Company, apply now.  Learn more about us at www.first-american.net. 


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As an industry leader, First American is ranked as one of the top privately-owned merchant acquirers in the United States and is one of the only merchant acquirers in the industry to truly own and operate all of our core products and services.

Since 1990, thousands of merchants across the nation have relied on us for quality payment solutions. We offer competitive transaction processing rates, and we support the latest point-of-sale equipment, software and VARs on networks that process billions of dollars in transactions each year.

Our friendly and dependable, multilingual customer service team is ready to assist you 24 hours a day, 7 days a week to keep your business running smoothly. Through the years, we've developed a complete line of products and services to help your business succeed.

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