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Customer Service Representative job in Downers Grove at Sentinel Technologies Inc.

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Customer Service Representative at Sentinel Technologies Inc.

Customer Service Representative

Sentinel Technologies Inc. Westmont, IL Full Time

Sentinel Technologies is seeking a Customer Service Representative to join our 24/7/365 call center team. Our Customer Service Representatives are responsible for ensuring our customer calls are a top priority by providing professional and efficient services. As a CSR, you will be responsible to answer inbound calls, return client calls/escalate as needed, document incidents and escalate tickets as needed to the next level of support. Apply today to join our team in our corporate headquarters based in Downers Grove, IL.

  • Must have experience working with MS Word, Excel and Outlook.
  • Must have excellent communication skills and be able to communicate at all levels of the organization.
  • Must have strong typing skills, organizational skills and able to problem solve critical situations.
  • Must be able to work a flexible shift schedule in a 24/7/365 environment.
  • Must be able to work well with others in a fast-paced team atmosphere.
  • Must be able to handle working in a high volume call center and provide proper communications in a precise and accurate manner.
  • 2+ years of experience working in a call center environment is preferred.
  • The candidate must have a car, as this position requires travel between location and the transportation of equipment
  • A valid driver’s license and proof of vehicle insurance will be required
  • Legally authorized to work in the US without sponsorship
  • Must demonstrate a “can-do” attitude

We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

 

What you get:

We offer an energetic work environment with many corporate culture amenities, competitive salary, and rich benefit plan including: Medical, Dental, Vision, 401K, 529, Life Insurance, Income Protection Short and Long-Term Disability, Medical and Child/Elder Care, Flexible Spending Account Plans, Employee Assistance Program, Two weeks vacation, additional paid time-off for Personal and Sick, certification and hands-on training, and discounts for local event entertainment and health clubs.

Recommended Skills

  • Communication
  • Scheduling
  • Passionate
  • Receptive
  • Customer Service
  • Call Centers
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Job ID: 2021-3053

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