Icon hamburger

Create Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
Missing Translation: eu_consumer_core.job_alert.duplicate_alert
No Thanks
What job do you want?

Create Job Alert.

Get similar jobs sent to your email

Apply to this job.
Think you're the perfect candidate?
Apply Now

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Customer Service at The Marvs Construct

Customer Service

The Marvs Construct Columbus, OH Full-Time
$36,000.00 - $42,000.00 / year
Apply Now

Create Job Alert.

Get similar jobs sent to your email

Job Description

The Customer Support Representative will work in a customer service environment responding to inbound technical/troubleshooting contacts, installation assistance and general inquiries related to our caption service. This includes device setup, testing and account maintenance.


Inbound phone contacts will be the primary delivery of work as well as inbound email, text and/or Chat services.

Respond to and manage inbound customer inquiries daily.

Provide technical support to customers, perform root-cause analysis and provide resolutions to service interruptions.

Work closely with ClearCaptions customers to provide feature training related to ClearCaptions products and services.

Meet weekly/monthly metrics related to service level, performance and customer satisfaction.

Manage customer contacts within Salesforce.com CRM. Adhere to standard operating procedures for data capture.

Other duties will include general account maintenance such as updating customer records, features and usage questions while insuring satisfaction with our service.

Job Requirements


The qualified candidate will have experience in verbally explaining complex information in concise terms to non-technical customers. Additionally, the following areas will be of value:

Customer Support/Technical Support experience in a service environment.

Ability to clearly communicate with a wide variety of customers.

Ability to troubleshoot and identify issues over the phone.

Logical thinker who can follow standard operating procedures.

Ability to acquire a working knowledge of internet connections (cable/DSL), routers, modems and telephones.

Experience with or some working knowledge of analog phones (land line).

Good interpersonal skills and a team player.

Ability to problem solve with limited information.

Positive attitude and a willingness to learn and grow.

High school diploma/college degree a strong plus.

Recommended skills

Customer Service
Help Customer
Identify Customer Need
Resolve Customer Issue
Resolve Request
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team


For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.