Our client's Change Management department is responsible for continually helping individuals impacted by "the change be successful by implementing a systematic change management approach, building support, addressing resistance, and developing the required knowledge and ability to implement the change. We help them make successful transitions resulting in changes that are thoroughly and smoothly implemented with lasting benefits.
This is a hands-on position in our Change Management department. The role includes project management, business analysis, process improvement and engaging in a number of technology projects ranging from firm-wide system implementations to system adoption. The ideal candidate has demonstrated recent experience as a Consultant, Change Management Associate or Business Analyst, interacting with users, working with various departments including Technology, Marketing and Sales. The candidate should have excellent problem-solving skills, an inquisitive nature, a passion for excellent service, must be flexible to adapt to changing priorities and can self-start and be resourceful, and a strong understanding of technology including CRM. This is a client-facing role requiring communication with users at all levels and superior verbal and written communication skills.
Primary attention to the people side of change.
Build strong, productive working relationships with our users.
Apply change management processes and tools to create a strategy to support adoption of the changes required by a project or initiative.
Collaborate with internal stakeholders to conduct needs assessments to customize training plans that reflect employee needs and project specifics.
Responsible for the development of training collateral such as e-learning videos, training guides and quick reference guides. Conduct effective virtual and on-site training.
Demonstrate flexibility by adjusting priorities to respond to changing internal/external demands in a very fast paced, growth environment.
Creates or assists others in the designing and writing of user documentation, instructions, and procedures.
Gather input, document requirements and manage the design and delivery of training programs
Develop learning and networking opportunities for change networks across the organization to stay well-informed of updates to tools/templates and strategic change priorities
Exhibits judgement and flexibility recognizing when and how to make exceptions that meet with both project and process needs.
Qualifications & Experience:
Bachelor's Degree in Arts, Science or a related field is required with 8+ years of direct relevant experience, preferably in Financial Services
Excellent communication skills, both written and verbal
Experience with Excel, PowerPoint and Visio is required
Experience with Microsoft Dynamics CRM and end user training is a plus
Experience with designing dynamic and creative training videos & guides is a plus
Delivery oriented with high quality and customer service standards
Must be motivated by a fast paced, complex environment
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Job ID: NH-AVP-NY
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