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Ocean Export Agent

Express Employment Professionals Kent
$18.00 - $22.00 / hour
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Our Client is an international freight forwarder, located in the Kent, WA area looking for an Ocean Export Agent to join their team on a contract to hire basis.

Purpose of Position

To serve as a point of contact for the customer and documentation processing unit, ensuring operational excellence, high productivity and customer satisfaction.


            Receive and validate customer order

            Issue shipment handling instructions to all relevant parties

            Reserve file number

            File tariff rate if applicable

            Arrange for pick-up/transfer of cargo

            Answer all customer inquires in accordance with the Customer Service Policy standards

            Further increase customer satisfaction and business share through proactive and regular contact.   Establish customer communication preference, i.e., phone, e-mail, fax, visit

            Handle and manage all customer contact at file level regarding exceptions

            Provide accurate job costing forecast

            Assist Sales in compiling quotes by providing rates, tariffs, etc.

            Work with Sales on account implementation, ensuring a smooth transition from Sales to Operations

            Other duties as requested.

Skills & Requirements

            Excellent communication skills

            Strong interpersonal skills to effectively interact with Internal and External Customers

            Excellent knowledge of freight forwarding and regulatory requirements with proven track record of 2 years in industry (Ocean Export) preferred

            Good judgment skills and ability to make decisions

            Team player

Recommended skills

Interpersonal Skills
Customer Service
Customer Satisfaction
Self Motivation


Salary Details

Based on Job Title, Location and Skills
Below Avg. Average Above Avg.

Career Path

See the next step in your career
Ocean Export Agent
$18.00 - $22.00 / hour
Estimated Salary: $69K
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