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Customer Services / Administrative Assistant job in Deerfield at Walgreens Boots Alliance

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Customer Services / Administrative Assistant at Walgreens Boots Alliance

Customer Services / Administrative Assistant

Walgreens Boots Alliance Deerfield, IL Full Time
$53,112 - $68,825/Year
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Walgreens Boots Alliance (Nasdaq: WBA) is a global leader in retail pharmacy, impacting millions of lives every day through dispensing medicines, and providing accessible, high-quality care. With more than 170 years of trusted healthcare heritage and innovation in community pharmacy, WBA’s purpose is to create more joyful lives through better health.


  • Utilize excellent empathetic, sensitive interpersonal, cultural sensitivity, and interviewing skills such that you build and maintain trust with patients and contacts as you work with a patient to help them recall everyone with whom they have had close contact during the timeframe while they may have been infectious.
  • Notify exposed individuals (contacts) of their potential exposure as rapidly and sensitively as possible.
  • Protect patient privacy; contacts are only informed that they may have been
  • exposed to a patient with the infection. They are not told the identity of the patient who may have exposed them.
  • Provide contacts with education, information, and support to understand their risk, what they should do to separate themselves from others who are not exposed, monitor themselves for illness, and the possibility that they could spread the infection to others even if they themselves do not feel ill.
  • Utilize excellent empathetic, sensitive interpersonal, cultural sensitivity, and interviewing skills such that you build and maintain trust with patients and contacts as you work with a patient to help them recall everyone with whom they have had close contact during the timeframe while they may have been infectious. 
  • Notify exposed individuals (contacts) of their potential exposure as rapidly and sensitively as possible. 
  • Protect patient privacy; contacts are only informed that they may have been 
  • exposed to a patient with the infection. They are not told the identity of the patient who may have exposed them. 
  • Provide contacts with education, information, and support to understand their risk, what they should do to separate themselves from others who are not exposed, monitor themselves for illness, and the possibility that they could spread the infection to others even if they themselves do not feel ill.

Recommended Skills

  • Customer Service
  • Help Customer
  • Identify Customer Need
  • Operate Cash Register
  • Resolve Customer Issue
  • Retention Management
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