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Field Service Supervisor

NES Global Talent Ocean Township Full-Time
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NES is a Global Staffing provider to the Power Generation industry. We are currently looking for an experienced and hands on Service Manager for a full time direct hire position.

  • Work Order Management: Ensures that the correct technician is being utilized on each job to ensure the highest level of quality and highest level of profitability on each repair.  Responsible for the efficiency and productivity of each technician.  
  • Service Agreements:  Works with the Service Manager to ensure zero back log and timely servicing of all Service Contract customers.
  • Training: Responsible for conducting an initial technician skill assessment and then developing Product & Safety training plan that will achieve personal/career growth as well as an increased level of productivity and quality of repair for all of our Service Technicians.
  • Technician Service Vans: Ensures vehicles are clean, professional in appearance, and maintained in accordance with the manufacturers specifications.  Ensures van inventories are accurate and appropriate.  Manages GPS and holds technicians accountable.
  • Parts: Responsible for reconciliation of technician part returns, warranty part returns, and van inventory.
  • Personnel:  Responsible for fielding technical questions from technicians and providing the proper guidance as needed. 
  • Customer Service Audits:  Responsible for random site visits / customer service follow-up visits and reporting results to the Service Manager monthly.
  • Assist inside personnel with customer disputes to include investigation, and resolution.
  • Safety: Ensures technicians are properly trained on all Safety procedures as required by Sonepar.  Ensures that we have the appropriate type & amount of personal protective equipment in each van. Ensures that we meet or exceed all State & Local CDL/DOT requirements to include company drivers and vehicle safety.
  • Performance Reviews.  Responsible for conducting and submitting performance reviews of all technicians along with suggested pay increases.  Performance reviews must include efficiency, productivity, skill assessment, customer service ratings and rework.

Skills required

Recruitment
Training
Leading
Facility Management
Personnel Selection
Security Systems

Location

Salary Estimator

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$62K
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We provide a complete range of global talent solutions to the oil and gas, power, infrastructure, chemical, life sciences and rail sectors worldwide. Offering far more than a traditional recruitment service, our comprehensive set of guaranteed staffing solutions ranges from payroll administration to full recruitment process outsourcing. Established over 35 years ago, with more than 40 offices in 26 countries and over 500 specialist staff and discipline specific consultants, we are able to support our clients with all of their global talent requirements and our candidates with finding the best in global job opportunities.

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