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Customer Service Supervisor

Express Employment Professionals Jersey City Full-Time
$17.00 - $26.00 / hour
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Our client in Jersey City is in need of a Customer Service Supervisor for a small call center (2-3 employees). The customer service work includes processing orders by phone email or through the website into a computerized order entry system. This requires heavy data entry. You must be able to deal with customers over the phone and navigate through the website. This is a working supervisor role that must be able to pitch in at all times to help the CSR agents. This is a critical role as it is working directly with the Sales Manager. 
As a supervisor you will follow up on all your direct reports. You must have strong written and reading skills. You will sign off on all the customer service agents duties to ensure it is accurate and that orders are processed within the required time frames. Mon-Fri 8:30am-6:00pm.

Requirements include: Strong data entry skills - at least type 45 wpm., strong written, reading and review skills; Bachelors degree preferred, but an Associates degree at a minimum; At least 1 year supervisory experience. Strong math skills. And lastly, someone that is smart and can think on their feet.

Email resumes to Email blocked - click to apply for immediate consideration.

Salary is open based on experience.

Recommended skills

Customer Service
Data Entry
Call Centers

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$21
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Customer Service Supervisor
$17.00 - $26.00 / hour
Estimated Salary: $88K
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