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Customer Service Representative
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As a Customer Service Representative , you will be responsible for communicating with digital consumers, troubleshooting basic issues, researching basic billing questions, and assisting with general account help and application navigation.
Responsibilities
- Interact daily with customers via phone, email, and chat ensuring the customer’s inquiry is responded to and resolved
- Tier 1 Technical Support
Required skills and experience
- Minimum 1-year customer service experience required; 2-years preferred
- Knowledge of mobile apps, connected devices, and digital TV technology
- Experience with Zendesk preferred
Recommended Skills
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