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Account Manager

GadellNet St. Louis Full-Time
$70,000.00 - $90,000.00 / year
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GadellNet is a leader in the IT solutions industry.

We are looking for an individual who is passionate about and excels at account management.  

As an Account Manager, you will champion client success, retention and account growth. You will support account management, inside sales and marketing. You’ll serve as a brand ambassador for the organization. The ideal person for this role will have experience working with clients within the SMB market and will have a good knowledge base on IT (servers, networks, desktops) that make these businesses thrive.

Primary duties for this role will include executing a strategic plan for your customers with a virtual CIO team, maintaining strong relationships and achieving defined goals. This is an account management role with consultative selling. This is a consultative solution-based position – you must be able to solve and sell on value and not on price. Having excellent problem-solving skills is critical in helping our clients achieve success.

Account Manager, Senior Account Manager, Account Executive, Senior Account Executive, Business Development Manager, Senior Business Development Manager, Project Manager, Senior Project Manager, Consultant, Senior Consultant

We are looking for a determined and motivated individual with the following experience, skills, and unique characteristics:

  • Self-confident and coachable.
  • Optimistic in the opportunity to succeed and persistent in your pursuit.
  • A self-starter - takes initiative and needs little supervision.
  • Ability to deliver on account manager goals using GadellNet’s defined account management processes.
  • Ability to meet and exceed comprehensive and challenging activity goals and expectations.
  • Prior success working with the owner, executive, and management levels of small businesses and professional firms.
  • Manage the client on-boarding process-from signing of contract through handoff to operations.
  • Consult with current clients on IT needs and help them create an IT roadmap and budget for years down the road.
  • Hold Business Reviews on a quarterly basis for current clients.
  • Demonstrated success in consultative selling and building creative technical solutions for prospects.
  • Function as the liaison between the client, operations, and the technical engineers to ensure business-IT alignment and customer satisfaction.
  • Accountable for client retention and assists with service level tracking and reporting.
  • Create and manage a strategic plan for managed customers with assigned Virtual CIO teams.
  • Manage contract renewals and price increases.
  • Maintain proactive communication with key decision makers.
  • Work closely with service delivery team to manage customer escalations and trouble tickets.
  • Effective verbal, written, and interpersonal skills - can effectively and respectfully communicate within every level at a company.
  • Effective analytical, problem solving, and decision-making skills (can gather and analyze data and information and draw conclusions).  
  • Networking and building long term relationships.
  • Ability to resolve conflicts and overcome objections.
  • Ability to handle and thrive under high pressure situations while adapting to change.
  • Adaptability: This is a fast moving, dynamic environment -- the ability to adjust to changing priorities is required.
  • Works well as part of a team.
  • Proficient in basic computer skills, i.e. Microsoft Word, Excel, Internet usage (e-mail).

Experience Needed

  • Managing multiple SMB clients within different verticals.

Travel outside of the territory for the position will be approximately 5% of the time. You will be based in the St. Louis, MO area.

Company Values

As a leader within GadellNet, the core values of the company should guide our leadership approach, decision making process, overall empowerment of our employees and assignment of responsibility within our teams.  This role is meant to create an experience that supports the values and goals of GadellNet and fosters a one-of-a-kind service experience for our Clients that creates brand awareness and equity, as well as establishing a culture that attracts and retains the top talent available in our markets.

  • Make an Impact
  • 100% Responsibility 0% Excuses
  • Grow or Die

Account Manager, Senior Account Manager, Account Executive, Senior Account Executive, Business Development Manager, Senior Business Development Manager, Project Manager, Senior Project Manager, Consultant, Senior Consultant

Skills required

Business Development
Negotiation
Customer Relationship Management
Resolve Customer Issue
Sales Management
Achieve Client Need

Location

Salary Details

Based on Job Title, Location and Skills
$80K
Below Avg. Average Above Avg.

Career Path

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Account Manager
$70,000.00 - $90,000.00 / year
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