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  • Brooklyn Park, MN

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Customer Service Representative

Brooklyn Park, MN

Posted 1 month ago

Job Snapshot

Full-Time
Travel - None
Experience - 2 years
$16.00 - $18.00/Hour
Construction
Customer Service

Job Competition

7

Applicants

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Job Description

Call Center Representative/Customer Service Representative

If you are looking to work for a company that has an amazing company culture, you found it! If you've got energy, enthusiasm, drive, determination, and a passion to work and engage with people then Randy's Electric is the place for you. Being in business since 1978, we believe that our team members are the most important commodity we have and treat each other accordingly. Read on for an opportunity that will have you ready to join our team!

The Role:

We’re looking for exceptional Call Center Representative with previous call center experience to help us to continue to build our growing team. You will bring your previous experience using your call center and customer service experience to help us achieve profitable revenue. 

As a Call Center Representative, you will work as part of a dynamic and passionate team to assist and participate in our desired company growth. You will book service appointments and do what it takes to promote customer satisfaction.


Job Requirements

Responsibilities:

Convert incoming customer calls into booked service appointments.
Deliver call scripts with an authentic cadence; be clear, compelling and personable.
Respond to customer requests, resolving issues and promoting the brand. 
Be professional and establish customer rapport, encouraging repeat business.
Participate in training to boost booked calls and practice outbound calling.
Adhere to the company’s plan for resolving customer complaints quickly and favorably.
Maintain and update customer database with complete and accurate information.
Willing to go the extra mile to ensure positive outcome.
Eager to learn and become proficient with other office tasks.
Willingly supports office team as needed.

Rotating evening and weekend availabiltiy required for this position.

Benefits

 

Family based company – we provide Work / Life Balance  |  Paid Training  |  Paid Vacation and Holidays Dental  |  Medical  |  401k with Company Match  |  Accident Policy  |  Short and Long Term Disability

 

 

 

 

 

 

It is the policy of Randy’s Electric to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, physical or mental disability, race, religion, creed, gender, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.



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